Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Daniella Perez Montjoy

Fullerton,CA

Summary

To provide professional and excellent customer service. As well as gain work experience to further my career. Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service. Experienced Client Service Coordinator bringing 6 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Logical Dispatch Coordinator offering 6-year background scheduling and dispatching drivers, work crews and vehicles to appropriate locations according to predetermined schedules. Skillful in preparing daily work and run schedules and overseeing communications within specifically assigned territories. Results-oriented and productive individual committed to quality service and customer retention.

Overview

8
8
years of professional experience

Work History

Client Service Coordinator

Managed Mobile
07.2017 - Current
  • Dispatcher for Preventive Maintenance
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Maintained and managed customer files and databases.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Communicated with clients regarding account services, statements, and balances.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Coordinate logistics with clients for scheduling needs
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Directed dispatching, routing, and tracking of 5 fleet vehicles.

Water Treatment Specialist

United States Army Reserves
01.2016 - 11.2023
  • Maintained water treatment equipment.
  • Monitored water production and tested water samples to evaluate quality and safety.
  • Adhered to EPA and OSHA regulations.
  • Interpreted data to identify trends and address problems.
  • Monitored water quality and adjusted chemical dosages to meet regulatory standards.
  • Disinfected water with chemicals such as ammonia and chlorine in exact concentrations.
  • Performed water quality analysis, testing and verification.
  • Assisted in water reconnaissance and site preparation.
  • Recorded test data and prepared reports, summaries or charts to interpret test results.
  • Collected water samples to test alkalinity, hardness, and residual levels.

Team leader

Higher Ground
06.2016 - 08.2016
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Monitored all activities to maintain maximum level of safety.
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
  • Assisted in preparing meals and snacks to provide nutritional needs to campers.

Education

No Degree - Accounting

Fullerton College
Fullerton, CA
05.2025

High school diploma -

Katella High School
Anaheim, CA
06.2015

Skills

  • Bilingual: Spanish and English
  • Communication skills
  • Teamwork
  • Strong work values
  • Computer Skills – Word, Excel
  • Ability to work under pressure
  • Customer Relations
  • Research and Due Diligence
  • Inter-Department Collaboration
  • Account Updates
  • Schedule Management
  • File Management
  • Training and Mentoring
  • Client Support
  • System Documentation
  • Account Management

References

Chestnut Regina, (832) 689-8161 Guerrero, Astrid, (714) 423-1450 Ko, Robin, (949) 910-8236

Languages

Spanish
Native or Bilingual

Timeline

Client Service Coordinator

Managed Mobile
07.2017 - Current

Team leader

Higher Ground
06.2016 - 08.2016

Water Treatment Specialist

United States Army Reserves
01.2016 - 11.2023

No Degree - Accounting

Fullerton College

High school diploma -

Katella High School
Daniella Perez Montjoy