Daniella Powley
Windermere,FL
Summary
Methodical Program Coordinator with internal document creation, program management, and project implementation expertise paired with outstanding time management, Customer Success skills and multitasking abilities. Resourceful and versatile professional with many years of experience developing and coordinating programs.
Overview
8
8
years of professional experience
Work History
Business Solution Analyst Lead
Deloitte & Touche, LLP
Orlando
11.2020 - Current
- Led and mentored a team of 4-6 traveling consultants, promoting growth and addressing support needs
- Inspected client properties across 14 hotel franchises nationwide for brand standards, cleanliness, and condition compliance
- Maintained in-depth knowledge of standards for 14 different hotel brands, ensuring all inspections met or exceeded requirements
- Guided property owners and management on ways to improve their operation and inspection results
- Developed and communicated inspection results through detailed reports and presentations to all stakeholders
- Provided clients with strategic guidance to help them achieve their operational and business goals
- Contributed to the development of a comprehensive procedure manual, outlining all standard operating guidelines
- Worked with stakeholders to enhance process efficiency and effectiveness.
Resort Front Desk Coordinator
Walt Disney Company
Lake Buena Vista
07.2016 - 06.2020
- Partnered with housekeeping and engineering teams to ensure the accuracy of room reports, thereby optimizing room inventory and achieving maximum occupancy status
- Assisted with onboarding new Castmembers by conducting company-wide orientation and job-specific training
- Ensured that all customer inquiries were handled promptly and accurately
- Analyzed Customer feedback to identify areas of improvement and created reports for management review
- Created reports on customer feedback, complaints, and suggestions for management review
- Upsold additional products or services when appropriate.
Program Coordinator
Kasa Living, Inc.
Orlando, USA
- Demonstrates a strong sense of ownership through network project planning, minimizing financial and operational risks, setting objectives, and monitoring progress toward completion
- Leverages strong time management skills to coordinate and execute multiple network projects simultaneously, ensuring all met deadlines and budget constraints
- Facilitates communication between internal and external partners and organizations to deliver network project updates
- Demonstrats an exceptional ability to anticipate stakeholder needs and adjust network programs accordingly enhancing overall satisfaction
- Utilizes B2B strategies in the Program Coordinator role to streamline processes and enhance overall business efficiency
- Collaborates with internal teams to ensure successful implementation of the internet at all Kasa properties
- Showcases strong verbal and written communication skills as a successful Program Coordinator while preparing detailed reports, presentations, and proposals for internal and external stakeholders
- Oversees 1,000+ internet accounts for service stability, accurate payments, and efficiency
- Streamlined the process for resolving internet troubleshooting issues in the Guest Experience and Portfolio Operations team
- Leverages analytics to enhance customer success through data-driven improvements.
Skills
- Supplier Relationship Management
- Customer Service Skills
- Accounts Payable
- Brand Management
- Microsoft Office Suite
- Project Management
- Adaptability
- Budget Management
- Cross-functional collaboration
- Client Communication
- Problem Solving
- Critical Thinking
- Decision Making
- Implementation Planning
- Negotiation
- Process Improvement
- Quality Assurance
- Documentation
- Training and development
- Attention to Detail
- Google Suite
- Microsoft Suite
- Notion
- Click Up
- Slack
Timeline
Business Solution Analyst Lead
Deloitte & Touche, LLP
11.2020 - Current
Resort Front Desk Coordinator
Walt Disney Company
07.2016 - 06.2020
Program Coordinator
Kasa Living, Inc.