Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Daniella Prado

Miami,FL

Summary

Dynamic Shift Lead at Jersey Mike's Subs with a strong focus on employee training and exceptional customer service. Proven ability to resolve conflicts and enhance team performance, ensuring a welcoming atmosphere. Skilled in cash handling and daily reporting, consistently achieving high customer satisfaction through effective communication and strategic problem-solving.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Lead

Jersey Mike's Subs
06.2023 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Responded to and resolved customer questions and concerns.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Sales Associate

Hollister
06.2022 - 05.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Education

Certificate Of Technical Studies - Paramedic

Broward College
Coconut Creek, FL

High School Diploma -

Mater Lakes Academy
Miami Lakes
05.2024

Skills

  • Employee training
  • Customer service focus
  • Conflict resolution
  • Daily reporting
  • Shift leadership
  • Cash handling
  • Problem-solving
  • Goal setting and tracking
  • Motivational leadership
  • Professional appearance
  • Strategic thinking
  • Verbal and written communication
  • Attention to detail
  • Active listening
  • Organizational skills
  • Time management
  • Multitasking Abilities
  • Analytical thinking

Certification

Early Childhood Education: certified to teach bilingual children from ages 0-5

Emergency Medical Technician from Barry University

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Shift Lead

Jersey Mike's Subs
06.2023 - Current

Sales Associate

Hollister
06.2022 - 05.2023

Certificate Of Technical Studies - Paramedic

Broward College

High School Diploma -

Mater Lakes Academy

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