Daniella Romero
Parlin,NJ
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Black Tie Cleaners
10.2022 - 07.2023
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Identified and resolved discrepancies and errors in customer accounts.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
Retail Sales Associate
Aeropostale
08.2022 - 10.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Sales Associate
Aeropostale
07.2021 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Greeted customers and helped with product questions, selections, and purchases.
Education
High School Diploma -
Sayreville War Memorial High School
Parlin, NJ06.2023
Skills
- Social Perception
- Educational Feedback
- Coin and Currency Counting
- Weighing Items
- Price Identification
- Credits and Refunds
- Folding Clothes
- Sales and Promotions
- Customer Satisfaction
- Resolving Discrepancies
- Conversant in Spanish
- Telephone Reception
Languages
Spanish
Limited Working
Timeline
Customer Service Cashier
Black Tie Cleaners
10.2022 - 07.2023
Retail Sales Associate
Aeropostale
08.2022 - 10.2022
Sales Associate
Aeropostale
07.2021 - 09.2021
High School Diploma -
Sayreville War Memorial High School