Daniella Sanson Copatti
FITCHBURG,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
5
5
years of professional experience
Work History
Sales Associate
Ocean State Job Lots
12.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Hostess
Buffalo Wild Wings
01.2019 - 11.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used cash registers and credit card machines to cash out customers.
- Backed up servers by checking on tables and retrieving items for guests.
- Provided patrons with estimated waiting times during peak service hours.
- Delivered pick-up and curbside orders to guests.
Education
Bachelor of Arts -
University of Vermont
Burlington, VT05.2026
Skills
- Customer Service Excellence
- Work Task Prioritization
- Time Management Skills
- Hospitality and Accommodation
- Greeting and Escorting Guests
- Service Prioritization
- Teamwork and Collaboration
- Conflict Resolution
- Listening Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Ocean State Job Lots
12.2021 - Current
Hostess
Buffalo Wild Wings
01.2019 - 11.2021
Bachelor of Arts -
University of Vermont
Similar Profiles
Cassandra LoBruttoCassandra LoBrutto
Sales Associate at Ocean State Job LotsSales Associate at Ocean State Job Lots
Kevin HendersonKevin Henderson
Stocker at Ocean State Job LotsStocker at Ocean State Job Lots
Travis SageTravis Sage
Merchandiser at Ocean State Job LotsMerchandiser at Ocean State Job Lots
Kayra RiveraKayra Rivera
PCA at Tempus UnlimitedPCA at Tempus Unlimited
Lisa LanniLisa Lanni
Florist at Self-employedFlorist at Self-employed