Daniella Sapozhnikova
Everett,WA
Summary
Dynamic and detail-oriented professional with experience at Amazon and Edmonds Family Care. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Adept at managing records and scheduling appointments, ensuring efficiency and accuracy. Committed to maintaining high standards of organization and safety in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Warehouse Associate
Amazon
Everett, Washington
11.2023 - 02.2024
- Loaded and unloaded delivery trucks to maintain inventory flow.
- Sorted and organized incoming shipments for efficient processing and storage.
- Maintained cleanliness and safety standards throughout the warehouse area.
- Scanned items using handheld devices for accurate tracking and inventory management.
- Collaborated with team members to optimize workflow during peak hours.
- Followed safety protocols to minimize risks and ensure a secure workplace.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
Front Desk Receptionist
Edmonds Family Care
Lynnwood, Washington
08.2021 - 10.2021
- Greeted patients and visitors warmly at the front desk.
- Scheduled appointments efficiently using clinic management software.
- Managed patient records with attention to confidentiality and accuracy.
- Answered phone calls promptly, addressing inquiries and directing calls appropriately.
- Coordinated communication between medical staff and patients effectively.
- Maintained a clean and organized reception area for a welcoming environment.
- Assisted in billing processes by verifying insurance information accurately.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Handled payment processing and provided customers with receipts and proper bills and change.
Front Counter Crew Member
Dairy Queen
Everett, WA
02.2020 - 08.2020
- Transported food products, cleaned tables and counters, and stocked dining room supplies.
- Uphold high sanitation and safety standards while delivering and serving food.
- Communicated customers' menu choices and special requests to kitchen staff to minimize errors.
- Used POS system to accurately input orders and process payments.
- Assisted guests with making menu choices.
- Performed side work duties, such as cleaning and customer service work.
- Suggested menu choices such as daily specials and appetizers to increase sales and meet upsell targets.
- Greeted all guests with smile and friendly greeting.
- Took orders, made drinks, and cleaned tables after the guests' departures.
- Answered phones and took phone orders for customer pick up or delivery.
- Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant.
- Picked up trash and removed spills promptly to keep dining area fresh and inviting.
- Cleaned and reset tables quickly between each customer group.
- Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries.
- Trained new servers in restaurant procedures and customer service standards.
- Entered orders, delivered food and beverages, and processed payments.
- Fostered fun atmosphere and family-style work environment.
Education
High School Diploma -
School 101
Russia06-2019
Skills
- Ability to learn
- Ability to work independently
- Customer service
- Appointment scheduling
- Record management
- Effective communication
- Problem solving
- Basic math
- Ability to use personal computers
- Organizing skills
- Self-management
- Time-management
Languages
English
Professional
Russian
Professional
Referral
- Dan Jones
- Dave
Timeline
Warehouse Associate
Amazon
11.2023 - 02.2024
Front Desk Receptionist
Edmonds Family Care
08.2021 - 10.2021
Front Counter Crew Member
Dairy Queen
02.2020 - 08.2020
High School Diploma -
School 101