Daniella Schell
Newark,OH
Summary
Driven and innovative professional with many years of experience. Reputation for exceptional eye for detail and strengths in project planning and execution to exceed customer expectations.
Overview
7
7
years of professional experience
Work History
Jewelry Consultant
Kay Jewlers
03.2024 - Current
- Handled customer inquiries professionally, resolving issues promptly to uphold the brand''s reputation for outstanding service quality.
- Boosted sales revenue through effective upselling techniques and in-depth product knowledge.
- Assisted clients with selecting the perfect jewelry pieces for special occasions, such as weddings and anniversaries.
- Increased repeat business by developing rapport with clients and following up on past purchases to offer complementary products or services.
- Developed a loyal client base by consistently delivering exceptional service and maintaining strong relationships with customers.
- Provided expert advice on proper jewelry care and maintenance to prolong the life of precious items for customers.
- Consistently met or exceeded personal sales goals through diligent follow-up efforts with potential buyers.
- Supported store management by performing administrative tasks, including scheduling appointments and processing transactions accurately.
- Collaborated with team members to achieve collective sales targets and maintain a positive work environment.
- Advertised promotional events in-store to attract new clientele while enhancing engagement among existing customers.
- Trained new employees on store policies, product information, and sales techniques to enhance their performance capabilities.
- Conducted regular cleaning and maintenance of jewelry displays to maintain an appealing showroom appearance for customers.
- Facilitated custom design consultations, guiding clients through the process from initial concept to final creation of unique jewelry pieces.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Conferred with customers about jewelry preferences and sizing requirements to understand needs.
- Conducted thorough inspections and cleanings of jewelry items to evaluate expected durability and construction quality.
- Met with customers throughout jewelry making processes to define needs and expectations, discuss budgets, showcase designs and assess satisfaction.
Customer Experience Specialist
JCPenney Salon
06.2021 - Current
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Assisted customers with making payments or completing orders in system.
- Referred unresolved customer grievances to designated departments for further investigation.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted available products and services to customers during service, account management and order calls.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Communicated with customers via phone, email and online chats.
- Collected deposits or payments and arranged for billing.
- Handled customer complaints courteously using appropriate techniques, problem-solving skills and follow-up logs.
- Provided top quality control and eliminated downtime to maximize revenue.
- Built sustainable relationships and trust with customer accounts through open interactive communication.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Guided customers through troubleshooting, navigating company site and using services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Nurtured existing relationships with longtime customers while exploring opportunities to develop partnerships with prospects and leads.
Crew Member
Raising Cane's
11.2018 - 03.2020
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Prepared products following restaurant, health, and safety standards and procedures.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Supported great dining and meal experiences for guests.
- Assisted other team members to achieve goals.
- Maintained energy and enthusiasm in fast-paced environment.
- Adhered to company safety standards, including Safe handling of food and Hygiene procedures.
- Worked flexible hours; night, weekend, and holiday shifts.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Maintained clean, sanitized and well-organized food preparation zones.
Hostess
Tumbleweed
08.2018 - 11.2018
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
- Assisted in preparing dining room for special upcoming functions, including decorating and generating.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
High School Diploma -
Newark High School
Newark, OH05.2020
Some College (No Degree) - Psychology
Ohio State University
Newark, OHSkills
- Guest Services
- Verbal and written communication
- Stocking and replenishing
- Telephone etiquette
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Transaction Processing
- Multitasking and Prioritization
- Order and Refund Processing
- Teamwork and Collaboration
- Time management
Education and Training
true,other
Timeline
Jewelry Consultant
Kay Jewlers
03.2024 - Current
Customer Experience Specialist
JCPenney Salon
06.2021 - Current
Crew Member
Raising Cane's
11.2018 - 03.2020
Hostess
Tumbleweed
08.2018 - 11.2018
High School Diploma -
Newark High School
Some College (No Degree) - Psychology
Ohio State University
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