Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
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Daniella Schell

Newark,OH

Summary

Driven and innovative professional with many years of experience. Reputation for exceptional eye for detail and strengths in project planning and execution to exceed customer expectations.

Overview

7
7
years of professional experience

Work History

Jewelry Consultant

Kay Jewelers I
Heath, OH
03.2024 - Current
  • Processed returns and exchanges according to company policies.
  • Resolved customer complaints promptly and efficiently.
  • Utilized point-of-sale systems to process payments accurately and efficiently.
  • Refurbished and polished more than rings, bracelets and other jewelry pieces each month.
  • Created new jewelry designs and modified existing designs via manual and computer-assisted methods.
  • Performed daily inventory management duties such as restocking shelves, organizing displays, and counting merchandise.
  • Created marketing materials to promote products or services offered by the store.
  • Examined finished products to verify quality and make final adjustments to meet customers desires and enhance appearances.
  • Researched new products and trends to recommend to customers based on their needs.
  • Inspected and documented work entering shop to note chipped stones and cracks.
  • Measured customers to accurately size pieces for customer body dimensions.
  • Consulted with customers to understand needs, define expectations and discuss budgets for pieces.
  • Participated in staff meetings to discuss strategies for improving customer service levels.
  • Developed creative solutions for displaying merchandise in a visually appealing way.
  • Educated customers about proper care instructions for different types of jewelry pieces.
  • Developed relationships with clients to increase sales opportunities.
  • Coordinated repairs and adjustments of jewelry pieces as needed.
  • Provided customers with detailed product knowledge and advice regarding jewelry selection.
  • Maintained accurate records of customer purchases and preferences.
  • Adhered to all safety protocols when handling fragile items such as jewelry pieces.
  • Assisted customers in creating custom designs for special occasions.
  • Greeted customers in person and on the phone, answered questions, and provided assistance.
  • Tracked customer feedback from social media sites or surveys.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Updated and maintained databases with current information.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked effectively in team environments to make the workplace more productive.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Customer Experience Specialist

JCPenney Salon
Heath, OH
06.2021 - 03.2024
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Assisted customers with making payments or completing orders in the system.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Engaged in conversation with customers to understand their needs, resolve issues, and answer product questions.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Assisted customers with price checks, lifting heavy items, and addressing other inquiries.
  • Improved product knowledge on a continuous basis to provide optimal service and achieve sales quotas.
  • Communicated with customers via phone.
  • Collected deposits or payments, and arranged for billing.
  • Handled customer complaints courteously, using appropriate techniques, problem-solving skills, and follow-up logs.
  • Provided top-quality control and eliminated downtime to maximize revenue.
  • Built sustainable relationships and trust with customer accounts through open, interactive communication.
  • Conferred with customers by telephone or in person to provide information about products or services, and take orders.
  • Guided customers through troubleshooting, navigating the company site, and using services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable, friendly service.
  • Nurtured existing relationships with long-time customers while exploring opportunities to develop partnerships with prospects and leads.

Crew Member

Raising Cane's
Heath, OH
11.2018 - 03.2020
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Collaborated with team members to complete orders.
  • Worked well with teammates and accepted coaching from management team.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Supported great dining and meal experiences for guests.
  • Assisted other team members to achieve goals.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Adhered to company safety standards, including Safe handling of food and Hygiene procedures.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Maintained clean, sanitized and well-organized food preparation zones.

Hostess

Tumbleweed
Heath, OH
08.2018 - 11.2018
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
  • Assisted in preparing dining room for special upcoming functions, including decorating and generating.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Education

High School Diploma -

Newark High School
Newark, OH

Some College (No Degree) - Psychology

Ohio State University
Newark, OH

Skills

  • Guest Services
  • Inventory restocking
  • Food preparation and safety
  • Ordering Procedures
  • Interactive Communication Skills
  • Problem solving
  • Team collaboration
  • Time management
  • Money handling
  • Task prioritization
  • Verbal and written communication
  • Customer engagement
  • Performance improvement
  • Stocking and replenishing
  • Telephone etiquette
  • Customer service
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Transaction Processing
  • Multitasking and Prioritization
  • POS Systems and Ordering Platforms
  • Verbal and Written Communication
  • Order and Refund Processing
  • Teamwork and Collaboration
  • Point-of-sale systems
  • Product knowledge
  • Customer service

Education and Training

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Timeline

Jewelry Consultant

Kay Jewelers I
03.2024 - Current

Customer Experience Specialist

JCPenney Salon
06.2021 - 03.2024

Crew Member

Raising Cane's
11.2018 - 03.2020

Hostess

Tumbleweed
08.2018 - 11.2018

High School Diploma -

Newark High School

Some College (No Degree) - Psychology

Ohio State University

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