Daniella Screetch
Buford,GA
Summary
Punctual, determined, humble, self-driven, reliable, organized, and detail-oriented. Experience in providing administrative office assistance and leading teams. Excel at multitasking, customer service, and working well in groups and under pressure. Knowledge and expertise encompass exceptional customer service and communication, including credit coaching, health, fitness, nutrition, and office management. Skilled at mentoring, evaluating performance, resolving conflicts, and managing time effectively. With many years of leadership and entrepreneurship experience, I am professional in supervising staff and building professional fiduciary relationships. I am highly motivated and skilled at working independently and mastering new skills quickly and efficiently.
Overview
15
15
years of professional experience
Work History
City Carrier Assistant
United Stated Post Office
Lawrenceville, GA
06.2024 - Current
- Loaded mail onto trucks according to established procedures.
- Communicated regularly with supervisor regarding changes in route or schedule.
- Assisted in resolving any issues related to undeliverable or misdirected mail.
- Demonstrated excellent communication skills when interacting with customers and colleagues.
- Operated hand-held scanners to track packages during the delivery process.
- Ensured compliance with all safety regulations while operating motor vehicles.
- Assisted customers with completing forms for special services such as certified or registered mail.
- Delivered mail along established routes using a vehicle provided by the USPS.
- Processed incoming, and outgoing mail at the post office counter including sorting, weighing, canceling, stamping, and labeling envelopes, and packages.
- Reported any suspicious activity observed while delivering mail.
- Completed necessary paperwork accurately and timely for each delivery stop.
Package Handler
FedEx Ground
Braselton, GA
08.2023 - 06.2024
- Ensure compliance with all applicable safety regulations when operating the tugger
- Safely operate tugger while transporting materials between buildings on site
- Inspect the tugger before operating to ensure that all systems are functioning properly
- Secure loads on pallets to minimize damage and work injuries
- Apply barcodes to cargo and use digital scanners to track and locate materials during transportation
- Load and unload packages from delivery vehicles with manual and powered equipment
- Maintain a clean work environment by removing debris and trash from the loading dock area
- Sort packages to appropriate slide, line, and belt for final distribution
- Relabel packages and lift boxes over 50 pounds
- Provide support during peak seasons such as holidays or special events by working additional hours as needed
- Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards
- Verified quantity and quality of products pre-shipment to comply with production standards
- Labeled packages with appropriate information such as weight and destination
- Scan and weighed items on scales to determine correct shipping charges prior to shipment.
Credit Consultant-Business Owner/Operator
Repair and Refresh Financial, LLC
Atlanta, GA
07.2021 - 06.2024
- Negotiated with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions, and time extensions
- Accepted and processed customer payments and applied them toward account balances
- Reviewed credit reports to identify debt and determine best-fit strategies for consolidating or eliminating balances
- Answered client questions about factors affecting the credit and recommended suggestions to improve credit scores
- Created debt management plans, spending plans, or budgets to assist clients in meeting financial goals
- Reached out to major credit bureaus to dispute or negotiate accounts
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Demonstrated leadership by making improvements to work processes and helping to train others
- Respond to everyday phone calls and emails each day, setting up appointments, answering questions, and collecting information about specific concerns
- Maintained updated knowledge through continuing education and advanced training
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Documented customer correspondence in CRM to track requests, problems, and solutions.
Residential & Commercial Cleaning Business Co-Owner
Screetch Family All-Star Cleaners, LLC
Atlanta, GA
01.2010 - 06.2024
- Managing employees- Cleaning and maintaining residential and commercial properties, such as cleaning surfaces in common areas, break rooms, and offices, sweeping, mopping, dusting, and polishing wood furnishings
- Checked quality of work regularly through inspections and official assessments
- Kept team safe by verifying proper use of safety equipment and techniques
- Sanitized and cleaned sinks, mirrors, toilets, and showers
- Checked inventory for required supplies and made lists of needed cleaning products
- Assessed daily workloads, scheduled and planned daily assignments, and oversaw numerous projects
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks
- Established and enforced procedures and work standards, promoting team performance and safety
- Swept and damp-mopped private stairways and hallways
- Explained goals and expectations required of trainees
- Polished furniture and room accessories to keep all areas bright and fresh
- Coached staff on strategies to enhance performance and improve customer relations.
Quality Assurance Administrator
FedEx Ground
Braselton, GA
11.2023 - 04.2024
- Responsible for assisting the Quality Assurance function in daily operations
- Assist in the collection of data, reporting, monitoring, and auditing to ensure compliance and drive other Quality-related metrics
- Responsible for supporting the collection of data and analysis for regulatory reporting, coordinating and developing reports, and assessment tools to verify compliance
- Ensure quality metrics are adequately captured, analyzed, and communicated to management for improvement activities
- Assist in investigating and resolving problems related to product specifications, such as address corrections
- Participate in internal audits, and weekly meetings to discuss safety processes and procedures
- Established procedures and quality standards
- Fielded customer complaints and rectified service issues
- Maintained a comprehensive knowledge base of application functionality and related processes and procedures
- Ensures a high standard of performance and conformance to Quality Management Systems
- Assists in maintaining processes that support the QA function for consistency
- Perform basic inventory research activities within the Warehouse Management System
- Promote continuous improvement utilizing established quality process
- Support other quality and compliance related activities as needed.
Property Management/Business
SF All Star Investment Group, LLC
Atlanta, GA
02.2021 - 01.2024
- Handled resident complaints and expedited maintenance requests
- Collected monthly assessments, rental fees, deposits, and payments
- Met with prospective tenants to show property and assess applications or sign leases
- Completed lease applications and verifications, notifying prospects of results
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties
- Issued non-payment notices to delinquent tenants by the lease, county, and state regulations
- Investigated and resolved property complaints and violations to foster a pleasant living environment for residents
- Responded to tenant maintenance requests according to agreed conditions for building functionality
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
Package Handler
FedEx Ground
Ellenwood, GA
03.2022 - 06.2022
- Sorted packages to appropriate slide, line or belt for final distribution
- Scanned and sorted packages according to destinations and service type using handheld scanner
- Used scanners to track parcel information, condition or receipt
- Packed boxes in a large clear bag, labeled it, and placed them on a belt for processing.
Education
Bachelor in Psychology - Mental Health Counseling
Southern New Hampshire University
Manchester, NH06.2027
Certified Elite Personal Trainer -
ISSA
Phoenix, AZ07.2023
Certified Nutrition Coach -
ISSA
Phoenix, AZ07.2023
Certified Glute Specialist -
ISSA
Phoenix, AZ07.2023
CPR Certification -
ISSA
Phoenix, AZ07.2023
Real Estate Agent | Salesperson -
Kaplan Real Estate Online Education
Fort Lauderdale, FL04.2023
High School Diploma -
Penn Foster Career School
Scranton, PA03.2023
Culinary Arts Certification -
Penn Foster Career School
Scranton, PA03.2023
Truck and Bus Driving Training and Education -
Driver License-Class B CDL Temporary Permit
Buford, GA01.2023
Skills
- Supervisor Management
- Scheduling
- Shipping/Handling
- Strategic Decision-Making
- Verbal and Written Communication
- Staff Management
- Quality Management Systems
- Relationship Building
- Issue Resolution
- Business Leadership
- Credit Card Payment Processing
- Customer Account Management
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Responding to Difficult Customers
- Conflict Counseling Mediation
- Building Fiduciary Relationships
- Fitness and Nutrition Coaching
- Credit and Debt Counseling
- Quality Assurance
- MS Office
- Detail Oriented
- Accuracy
- Compliance
- Quality Control
- Communication Skills
- Proactive
- Documentation
- Customer Service
Timeline
City Carrier Assistant
United Stated Post Office
06.2024 - Current
Quality Assurance Administrator
FedEx Ground
11.2023 - 04.2024
Package Handler
FedEx Ground
08.2023 - 06.2024
Package Handler
FedEx Ground
03.2022 - 06.2022
Credit Consultant-Business Owner/Operator
Repair and Refresh Financial, LLC
07.2021 - 06.2024
Property Management/Business
SF All Star Investment Group, LLC
02.2021 - 01.2024
Residential & Commercial Cleaning Business Co-Owner
Screetch Family All-Star Cleaners, LLC
01.2010 - 06.2024
Bachelor in Psychology - Mental Health Counseling
Southern New Hampshire University
Certified Elite Personal Trainer -
ISSA
Certified Nutrition Coach -
ISSA
Certified Glute Specialist -
ISSA
CPR Certification -
ISSA
Real Estate Agent | Salesperson -
Kaplan Real Estate Online Education
High School Diploma -
Penn Foster Career School
Culinary Arts Certification -
Penn Foster Career School
Truck and Bus Driving Training and Education -
Driver License-Class B CDL Temporary Permit
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