Daniella Screetch
Braselton,GA
Summary
Detail-oriented professional with over 7 years of experience in management, administration, and customer service across healthcare, residential property, and logistics sectors. Skilled in tenant relations, lease renewals, and LIHTC (Section 42) compliance for multi-family, senior living (55+), and market-rate communities, ensuring adherence to federal and state housing guidelines. Proven strengths in leadership, compliance, scheduling, and operational coordination, with a strong track record in conflict resolution and delivering exceptional service in high-pressure environments. Certified ISSA Personal Trainer and Nutritionist, with a completed 72-hour real estate course and an ongoing Bachelor of Arts in Psychology with a focus on Mental Health Counseling and a Minor in Finance. Recognized for patience, empathy, and emotional intelligence, building positive relationships, fostering trust, and maintaining professionalism and integrity in every interaction.
Overview
12
12
years of professional experience
5
5
Certifications
Work History
City Carrier Assistant
United States Postal Service
Lawrenceville, Georgia
05.2024 - 05.2025
- Delivered mail and packages efficiently while maintaining a high standard of customer service.
- Managed route coordination and handled inquiries, providing timely resolutions to customer concerns.
QA Admin
FedEx Ground
Braselton, GA
08.2023 - 08.2024
- Managed quality control processes, ensuring packages were properly sorted and delivered on time.
- Collaborated with teams to identify discrepancies and resolve issues efficiently.
Assistant Community Manager | Part Time
IRT Living
Lawrenceville, Georgia
03.2021 - 07.2023
- Oversaw leasing and administrative operations for multiple apartment communities.
- Maintained accurate tenant records and coordinated move-ins and move-outs efficiently.
- Assisted residents with inquiries, lease renewals, and prompt issue resolution.
- Supported marketing initiatives and community events to enhance occupancy rates.
- Collaborated with maintenance teams to ensure timely service request completion.
- Developed marketing materials to effectively promote available units and community features.
Medical Office Assistant
Pandya Medical Center
Atlanta, GA
01.2020 - 07.2023
- Scheduled patient appointments for various medical services, ensuring efficient workflow.
- Entered and updated patient records in healthcare systems, including Cerner Millennium and Epic.
- Coordinated with insurance companies for pre-certifications and referrals.
- Provided exceptional customer service, addressing patient inquiries and billing issues.
Credit Consultant
Repair and Refresh Financial
Atlanta, GA
07.2018 - 01.2020
- Provided guidance on credit improvement strategies and financial literacy.
- Assisted clients in understanding credit reports and best practices for maintaining credit.
- Delivered general financial education and advice without handling sensitive personal account data.
- Developed record-keeping and organizational skills.
Home Care Aide
Help at Home
Atlanta, GA
01.2016 - 01.2018
- Assisted clients with daily living activities, medication management, and mobility.
- Maintained accurate care records and reported changes in client health status.
Leasing Agent
Columbia Residential
Atlanta, Georgia
04.2013 - 11.2015
- Facilitated tenant move-ins and move-outs while addressing general inquiries.
- Ensured compliance with occupancy and lease section 42 guidelines.
- Performed administrative tasks such as filing, recordkeeping, and appointment scheduling.
- Delivered exceptional customer service and resolved conflicts for tenants.
Education
Bachelor of Arts - Psychology - Concentration in Mental Health
Southern New Hampshire University
Manchester, NH06.2027
Career Diploma - Medical Assistant
Penn Foster Career School
Scranton, PA04-2026
Skills
Management & Leadership
- Team Leadership & Staff Coordination
- Resident & Client Relations
- LIHTC / Section 42 Compliance & Renewals
- Compliance & Ethics (Fair Housing, Healthcare regulations)
- Problem-Solving & Decision Making
Operations & Administration
- Scheduling & Workflow Management
- Budgeting & Record Keeping
- Office Administration & Business Operations Procedures
- Opening & Closing Procedures
Technical Skills
- Microsoft Office Suite
- Property Management Software (RealPage, Yardi, etc)
- Electronic Health Record (EHR) & Epic, Patient Scheduling
- Spreadsheet Tracking
Financial & Analytical Skills
- Financial Literacy & Credit Score Analysis
- Credit Counseling & Client Support
Customer Service & Soft Skills
- Customer Service & Conflict Resolution
- Attention to Detail
- Fast Learner
Certification
Certified Personal Trainer - ISSA (2023)
Timeline
City Carrier Assistant
United States Postal Service
05.2024 - 05.2025
QA Admin
FedEx Ground
08.2023 - 08.2024
Assistant Community Manager | Part Time
IRT Living
03.2021 - 07.2023
Medical Office Assistant
Pandya Medical Center
01.2020 - 07.2023
Credit Consultant
Repair and Refresh Financial
07.2018 - 01.2020
Home Care Aide
Help at Home
01.2016 - 01.2018
Leasing Agent
Columbia Residential
04.2013 - 11.2015
Bachelor of Arts - Psychology - Concentration in Mental Health
Southern New Hampshire University
Career Diploma - Medical Assistant
Penn Foster Career School