Daniella Tirado
St. Cloud,FL
Summary
Evolving professional with over five years of customer service experience, including a successful tenure at JetBlue. Proven ability to enhance customer satisfaction through conflict resolution and adherence to FAA safety protocols. Recognized for teamwork and leadership, while maintaining a focus on operational excellence. Eager to leverage existing skills in a new role centered around serving a global, or more international, clientele.
Overview
7
7
years of professional experience
Work History
Flight Attendant
JetBlue
Orlando, FL
06.2022 - 01.2025
- Ensured the safety and comfort of customers by adhering to FAA regulations and operational procedures, while consistently delivering exceptional customer service.
- Completed annual Recurrent Training to maintain FAA certification and stay up-to-date with evolving safety protocols, emergency procedures and customer service standards.
- Managed all phases of flight by performing preflight safety check, assisting with boarding, delivering clear PA announcements, providing inflight service starting with a sales cart and moving on to complimentary service, maintaining ongoing cabin safety and customer care, coordinating pilot breaks and preparing cabin for landing and arrival.
- Responded to medical emergencies, noncompliance, and cabin safety issues (e.g., fume events, missing equipment during preflight) by promptly initiating and submitting detailed safety or action reports, often in real-time or within 24 hours.
Assistant Store Manager
Sherwin-Williams
Orlando, FL
10.2020 - 06.2022
- Maintained up-to-date knowledge of company products and services.
- Created reports on sales trends, inventory levels, and financial data.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Supervised daily operations including scheduling shifts, assigning duties.
- Contributed to an increase of 8% in sales in 2021 by building relationships, opening new accounts for a variety of different businesses; leading the company to attain one of the highest customer service ratings in the Central FL district.
Deep Water Lifeguard
Volcano Bay Waterpark
Orlando, FL
03.2018 - 03.2021
- Monitored deep water areas with constant vigilance to ensure guest safety and prevent incidents both in and out of the water.
- Responded quickly and effectively to emergencies, applying water rescue techniques and first aid when necessary.
- Maintained focus and situational awareness during long period of surveillance in high traffic aquatic zones.
- Conducted pre-park opening safety inspections on aquatic slides and mechanical rides, ensuring all equipment was in proper working condition and pools/rivers were clear and safe for guests.
- Certified for 3 years with American Red Cross.
Education
High School Diploma -
Proper Academy
Dorado, Puerto Rico05-2016
Bachelor of Arts - Humanities (Major: Comparative Literature)
University of Puerto Rico
BayamonSkills
- FAA compliance and safety protocols
- Customer assistance and conflict resolution
- Team collaboration and multitasking
- Promoted from Customer Service Specialist to Assistant Manager after 12 months at Sherwin-Williams
- CPR/AED certified
- 5 years of customer service experience
- Able to carry 45 lbs or more
- Team member of the month at Volcano Bay for guest interaction and safety on two different occasions
- Ability to speak Spanish, English and Portuguese
Timeline
Flight Attendant
JetBlue
06.2022 - 01.2025
Assistant Store Manager
Sherwin-Williams
10.2020 - 06.2022
Deep Water Lifeguard
Volcano Bay Waterpark
03.2018 - 03.2021
High School Diploma -
Proper Academy
Bachelor of Arts - Humanities (Major: Comparative Literature)
University of Puerto Rico
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