Daniella Urrutia
Plainfield,IL
Summary
- Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Sales Force and Central Reach. Proficient with Google Workplace and Microsoft Office.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Westside Children's Therapy
12.2023 - Current
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Contributed to the resolution of billing disputes by working closely with insurance companies and patients to clarify charges and payment expectations.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Used Central Reach and Salesforce to schedule appointments.
- Verified patient insurance eligibility and entered patient information into system.
Registered Behavior Technician
Westside Children's Therapy
12.2022 - 12.2023
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Collaborated with multidisciplinary team members for comprehensive treatment planning and optimal outcomes.
- Enhanced client''s communication skills through the use of visual aids, social stories, and roleplaying activities.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Conducted functional assessments to identify triggers and develop targeted interventions for challenging behaviors.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Led group sessions focused on social skill-building, promoting peer interaction and cooperation among clients.
- Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
- Increased client independence through the teaching of daily living skills such as self-care routines, meal preparation, and household chores.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Supported clients'' academic success through implementation of evidence-based teaching strategies aligned with their individual learning needs.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Collaborated with other professionals to develop and modify individualized treatment plans.
- Treated clients and families with respect and dignity.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Trained clients to apply appropriate social skills and behavior modification techniques.
Event Bartender/Service Bartender
Park Tavern Rosemont
06.2016 - 06.2023
- Enhanced customer experience by providing personalized drink recommendations and engaging in friendly conversation.
- Streamlined beverage service by efficiently managing multiple orders and accurately mixing drinks according to recipes.
- Maintained a clean and organized bar area, ensuring optimal working conditions for efficient service delivery.
- Contributed to increased event satisfaction by promptly addressing guest inquiries and resolving any issues that arose.
- Showcased extensive knowledge of various cocktails, spirits, wine, and beer offerings, assisting guests in making informed choices.
- Ensured compliance with all applicable health regulations by meticulously cleaning glassware, utensils, and equipment.
- Proactively monitored inventory levels for essential supplies, minimizing downtime due to stock shortages during events.
- Continuously improved professional skills through participation in industry training programs and staying current on emerging trends.
- Adapted quickly to varying event themes, tailoring bar décor and drink menus accordingly for a cohesive atmosphere.
- Developed loyal clientele through exceptional interpersonal skills and genuine passion for creating memorable experiences at events.
- Closed out cash register and prepared cashier report at close of business.
- Participated in professional development opportunities such as mixology classes or industry conferences, staying current on trends and best practices in the bartending field.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Bartender Shift Manager
Roadhouse 71
07.2022 - 01.2023
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
- Enhanced team productivity by delegating tasks and overseeing workflow in a fast-paced environment.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Managed inventory levels effectively to reduce waste and optimize stock availability for customers.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Spearheaded staff training sessions on relevant topics such as safe alcohol service, food handling practices, and customer engagement techniques.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Management/ Bartender
Moejoes Cajun Cuisine
04.2012 - 01.2021
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
Head Administrative Assistant
H.J. Pokorny Construction
02.2017 - 05.2018
- Streamlined office operations by implementing efficient administrative processes and organizational systems.
- Boosted company efficiency by overseeing inventory control, supply ordering, and vendor relations.
- Managed high-volume phone lines, directing calls to appropriate personnel and ensuring prompt attention to urgent matters.
- Maintained a well-organized filing system, resulting in easy access to important documents and efficient record retrieval.
- Supported multiple projects simultaneously while maintaining strong attention to detail and meeting deadlines consistently.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to the CFO.
Education
Certification - Registered Behavorial Technician
Pearson VUE
07.2023
High School Diploma -
Oswego East High School
Oswego, IL01.2012
Skills
- Medical insurance
- Patient Intake
- HIPAA Compliance
- Insurance Verification
- Patient confidentiality
- Scheduling appointments
- Customer Service
- Healthcare industry understanding
- Multitasking and Organization
- Patient check-in
Certification
- Certified Behavior Technician, Westside Children's Therapy - Still up to date
Marketing and Advertisement
I create advertisement for Clinic's events and plan activities for the client's to adapt and build communication skills. I am proficient in Canva while meeting company's needs.
Timeline
Patient Service Representative
Westside Children's Therapy
12.2023 - Current
Registered Behavior Technician
Westside Children's Therapy
12.2022 - 12.2023
Bartender Shift Manager
Roadhouse 71
07.2022 - 01.2023
Head Administrative Assistant
H.J. Pokorny Construction
02.2017 - 05.2018
Event Bartender/Service Bartender
Park Tavern Rosemont
06.2016 - 06.2023
Management/ Bartender
Moejoes Cajun Cuisine
04.2012 - 01.2021
Certification - Registered Behavorial Technician
Pearson VUE
High School Diploma -
Oswego East High School