Summary
Work History
Education
Skills
Timeline
Generic

Daniella Vargas

Richmond,CA

Summary

Empathetic and resourceful individual with more than 5 years of foundational knowledge in conflict resolution, customer service techniques, and healthcare experience. With strong organizational and time management skills seeking an opportunity to grow and bring efficiency and exceptional service.

Work History

Volunteer/Front Office/Facilitator

Saving our Sons&Daughters Program
  • Front office duties such as complete registration packets, intake forms, schedule appointments, manage call volume, filing, data base use to input and update client information.
  • Build close relations with probation offices/officers upon parolee enrollment & course completion
  • Under supervision help lead DV/Anger management program and create course plan for each client.
  • Create and build court ordered parenting program classes.
  • Led virtual training sessions using web-based platforms while maintaining high levels of participant interaction and engagement throughout the event duration.
  • Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.

Sales Consultant

AT&T
  • Advised customers on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Contributed to a positive work environment by supporting team and sales objectives.
  • Stayed knowledgeable on latest products and services to better serve customers.
  • Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Front Office Coordinator

Prima Medical
  • Guided administrative and professional staff through software and patient chart problems
  • Maintained general office and organization and cleanliness
  • Handled patient scheduling, collected patient demographics, patient charting, serve as liaison for urgent tasks, Document patient symptoms and messages to providers.
  • Completed new hire training for front office and call center
  • Worked directly with primary and specialty doctors along with pharmacy for patient care
  • Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
  • Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
  • Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.

Education

Bachelor's Degree - Legal Studies

UC Berkeley
05.2025

Course Certification -

Breakthrough Parenting
01.2024

AST Degree - Administration of Justice with Honors

Contra Costa College
05.2022

Skills

  • Telephone Etiquette
  • Organizational Skills
  • Detail Oriented
  • Communication Skills
  • Leadership Skills
  • Ability to Work Under Pressure
  • Fast Paced Environment Adaptability
  • Bilingual: English and Spanish
  • Strategic Planning
  • Outlook, Word, Excel, Next Gen
  • Multi Tasking and Prioritization

Timeline

Course Certification -

Breakthrough Parenting

Volunteer/Front Office/Facilitator

Saving our Sons&Daughters Program

Sales Consultant

AT&T

Front Office Coordinator

Prima Medical

Bachelor's Degree - Legal Studies

UC Berkeley

AST Degree - Administration of Justice with Honors

Contra Costa College

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Daniella Vargas