Daniella Von Berg
Leesburg,VA
Summary
Passionate about promoting lasting client satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Animal Dentistry And Oral Surgery
04.2019 - 03.2022
- Exhibited high energy and professionalism when dealing with clients and staff.
- Offered advice and assistance to clients, paying attention to special needs or wants.
- Handled customer inquiries using a multi-line phone system, setting appointments and surgeries with multiple doctors and other specialty departments.
- Answered constant flow of customer calls with minimal wait times.
- Record keeping with other daily clerical work to include end of day report.
Customer Service Representative -Supervisor
The Hope Center
01.2006 - 04.2019
- Exhibited high energy and professionalism when dealing with clients and staff.
- Coached and mentored CSR's to deliver polite, professional customer service in any situation.
- Evaluated staff performance and provided feedback to improve customer service delivery.
- Implemented customer service polices and procedures for consistent performance and service goals.
- Offered advice and assistance to clients, paying attention to special needs or wants.
- Handled customer inquiries using a multi-line phone system, setting appointments and surgeries with multiple doctors and other specialty departments.
- Answered constant flow of customer calls with minimal wait times.
- Record keeping with other daily clerical work to include end of day report.
Customer Service Representative
Veterinary Surgical Centers
02.2001 - 01.2006
- Exhibited high energy and professionalism when dealing with clients and staff.
- Offered advice and assistance to clients, paying attention to special needs or wants.
- Handled customer inquiries using a multi-line phone system, setting appointments and surgeries with multiple doctors and other specialty departments.
- Answered constant flow of customer calls with minimal wait times.
- Record keeping with other daily clerical work to include end of day report.
Education
High School Diploma -
Lee Davis High School
Mechanicsville, VA06.1990
Skills
- Client Consulting
- Staff Training
- Client Account Management
- Conflict Resolution
- Documentation
- Money Handling Abilities
- Credit Card Payment Processing
- Problem-Solving Ability
- Managing Multiple Tasks
- Multi-Line Phone Talent
- Critical Thinking
Timeline
Customer Service Representative
Animal Dentistry And Oral Surgery
04.2019 - 03.2022
Customer Service Representative -Supervisor
The Hope Center
01.2006 - 04.2019
Customer Service Representative
Veterinary Surgical Centers
02.2001 - 01.2006
High School Diploma -
Lee Davis High School
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