Hi, I’m
Dani Elle Abernethy
Spring Hill
Summary
Experienced customer specialist with a strong background in SaaS implementation, professional development, and customer success. Skilled at fostering engagement and cultivating partnerships to deliver scalable learning solutions that drive adoption, retention, and ROI. Demonstrated expertise in driving successful outcomes through innovative strategies and a deep understanding of the current landscape. Committed to leveraging technology to empower educators and enhance student learning experiences.
Overview
18
years of professional experience
Work History
Tech4Learning
Wixie Implementation and Integration Specialist
08.2011 - 04.2025
Job overview
- Developed tailored professional development for districts to increase engagement strategies, achieving a 94% customer retention rate and satisfaction score.
- Launched and managed company blog and Twitter presence, increasing online engagement by 80%.
- Co-developed the online course for Internet Safety, successfully running four cohorts of 120 teachers through Moodle.
- Created print and video training materials for existing and new products, focusing on integration and meeting standards.
- Organized and represented the company at national education conferences and events, strengthening industry connections and generating new leads.
Knovation
Professional Development / Customer Success Manager
01.2007 - 08.2011
Job overview
- Company Overview: Experienced customer specialist with a strong background in SaaS implementation, professional development, and customer success.
- Forged strategic partnerships with key educational institutions, enhancing collaboration and increasing revenue by 20% in one fiscal year.
- Spearheaded a comprehensive customer feedback loop, integrating insights to refine service offerings and enhance customer satisfaction by 35% over two quarters.
- Streamlined the onboarding process for new clients, reducing implementation time by 25% and elevating customer satisfaction ratings through personalized training sessions and continuous support.
- Devised and executed strategies for customer retention and expansion, contributing to a 30% increase in upsell revenue by leveraging CRM tools for identifying growth opportunities and fostering client relationships.
- Coordinated cross-departmental initiatives to develop educational workshops and webinars, boosting participant engagement by 50% and driving a 15% rise in product utilization among educational institutions.
- Experienced customer specialist with a strong background in SaaS implementation, professional development, and customer success.
Education
Lesley University
Masters Degree from Educational Technology
01.2004
Francis Marion University
Bachelor of Elementary Education
01.1999
Skills
- Account management
- Proficient in using CRM software
- Business research
- Critical Thinking
- Project Management
- Training & Presentations
- Teamwork
- Customer Relationships
Affiliations
- ISTE + ASCD Community Leaders, Digital Storytelling PLN Leader
- Delta Kappa Gamma Society
Timeline
Wixie Implementation and Integration Specialist
Tech4Learning
08.2011 - 04.2025
Professional Development / Customer Success Manager
Knovation
01.2007 - 08.2011
Lesley University
Masters Degree from Educational Technology
Francis Marion University
Bachelor of Elementary Education
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