Danielle Acuff
Madisonville,TN
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work-ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and to increase service value. Proactive professional with 20+ years of experience and proven knowledge of customer driven management, leadership and communication. Detail oriented in problem solving, conflict resolution, communication, and planning. Known for organization and meeting deadlines. Easily takes on multiple tasks, ability to prioritize and accomplish most important items quickly and efficiently. Ready and able to make an immediate contribution to your team.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Human Resources Lead
Rural King
05.2025 - Current
- Posting open positions
- Pre-screening and interviewing
- Hiring
- On-boarding new hires
- Coaching and progressive discipline
- Scheduling
- Employee grievances
- Benefit enrollment and information
- Payroll and time and attendance
- Maintaining employee areas
- Recognition and engagement activities for the team
- Open store, balance safe, make change, verify the deposit and all banking functions
- Maintaining KPIs for the store and team
- Pto balance and vacation planning
- Leave of absence enrollment and information
- Maintain and update team records as needed
- Customer Service
On-call Business Office Administrator
Edward Jones
05.2024 - Current
- Office management
- Answer phones
- Administration task
- Goal setting and tracking for achievement
- Maintain records
- Manage walk-in clients
- Ensure clients are taken care of throughout their visit to the office and experience with our branch.
- Make appointments, verify appointments and manage Financial Advisor and my own calendar.
- Ensure next steps and to-do's are completed in a timely manner.
- Ensure all pertinent information and paperwork is properly filed and confidentiality is adhered to properly.
Store Manager of Operations
Walgreens
05.2000 - 04.2025
- Implements strategic goals and initiatives to align company with mission, values, and vision, using data to pivot and create new next steps when needed.
- Analyze data from financial reports to identify areas of improvement in business operations.
- Recruit, train and manage a team of 20+ employees
- Address employee issues, perform corrective actions, and termination when needed.
- Maintain accurate records of employee performance reviews, disciplinary actions, and attendance tracking.
- Demonstrate ability to manage multiple tasks while remaining adaptable and flexible.
- Develop top talent for upcoming promotions and store openings. Developed several from assistant to store manager, Shift Lead to assistant, and Customer Service associate to Shift Lead.
- District engagement and Compliance lead – ensuring all stores strive to maintain the best team possible
- Mentor to several new store managers, helping them develop a plan for improvement and meeting and/or exceeding expectation.
- Top 3rd in store performance overall, and leads district in many Key Performance Indicators.
- Facilitates team members meeting in store, district, and area setting.
- District recruiter for pharmacists and leadership positions to ensure area needs were met, helping them through application, day one, on-boarding, and training.
- Worked with pharmacy and business interns in summer program to introduce them to the company and help decide on fit and/or placement.
- My high performing team allows me to take on many stretch projects and help our district, area, and company continue to be high performing.
- Quarterly meetings with team and leadership team to ensure they have a solid understanding of their performance and store performance.
- Leads pod within district to have open and honest feedback for business need and each other's development.
Education
Associate of Applied Science - Human Resources
Cleveland State Community College
Cleveland, TNSkills
Goals and Performance
Certification
- Certified Pharmacy Technician License – Pharmacy Technician Certification Board
- License number – 290101040741209 – Expiration Date 2026-08-31
- NABP e-profile ID – 486924
- PTCB Account ID – 220539
- State Board of Pharmacy Tennessee Certified – Expiration Date 2026-07
- License number – 220539
Timeline
Human Resources Lead
Rural King
05.2025 - Current
On-call Business Office Administrator
Edward Jones
05.2024 - Current
Store Manager of Operations
Walgreens
05.2000 - 04.2025
Associate of Applied Science - Human Resources
Cleveland State Community College