Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Acuna

Clovis

Summary

Results-oriented professional with extensive experience at Vibrant Works, specializing in customer service and employee training. Proven ability to build strong relationships and manage crises effectively, leading to increased customer satisfaction and improved operational efficiency. Successfully implemented sales strategies and optimized inventory management, contributing to significant business growth.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Vibrant Works
10.2023 - Current
  • Supervised day-to-day operations to meet performance, quality, and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Increased sales through effective merchandising strategies, and targeted promotions.
  • Implemented staff training programs, enhancing product knowledge, and improving customer service skills.
  • Coordinated with vendors to ensure timely delivery of products, and resolve any supply chain issues.
  • Led weekly team meetings to discuss goals and review performance, fostering a culture of continuous improvement.
  • Earned relationships with internal and external customers, and open to concerns and complaints.
  • Implement a marketing program to improve sales and customer satisfaction.
  • Prepare work assignments for employees, and delegate tasks to employees.
  • Train and assist new employees.
  • Take weekly inventory counts.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • I communicated regularly with vendors to gain insights, and I communicated if I needed the item sooner.
  • Demonstrate and embody our values: Be Limitless, Be Resilient, Be People-Centered, Be a Team, and Be Trustworthy.
  • Assume additional responsibilities, perform additional duties, and complete special projects as assigned.
  • Ensure adherence to Essentially-The-Same (ETS) compliance policies.
  • Establish and implement a marketing program to improve and increase customer satisfaction.
  • Knowledge of military policies and procedures.
  • Managing and operating a point-of-sale system, shipping and receiving, marketing, sales and customer service

Medical Assistant

Dynamic Healthcare
08.2023 - 10.2023
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic’s commitment to quality care.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.

Direct Support Professional

ENMRSH
Clovis
11.2021 - 08.2023
  • Maintained a clean and well-organized environment for client happiness and safety.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Tracked and reported clients' progress based on observations and conversations.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals.
  • Documented client progress in charts and logbooks.
  • Built strong and trusting rapport with clients and loved ones.
  • Monitored health and well-being of clients and reported significant health changes.
  • Greeting visitors
  • Answer phone call

Waitress/Cashier

BBQ Shop
Farwell
07.2018 - 12.2021
  • Operated the cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Accepted cash and credit card payments issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Helped with purchases, locating items and signing up for rewards programs.
  • Learned roles of other departments to provide coverage and keep the store operational.
  • Directed cleaning, trash removal and sanitation procedures to keep aisles and register areas organized.

Activities Aide

Retirement Ranch
Clovis
04.2020 - 08.2021
  • Keep activities spaces organized, clean and tidy.
  • Helped residents participate in activities with basic and advanced mobility support.
  • Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections.
  • Used one-on-one meetings and small groups to engage residents in facility life.
  • Uphold positive quality of life standards for residents of all ability levels.
  • Maintained adequate supplies to meet activities needs.
  • Coordinated musical guests, movies and other types of resident entertainment.
  • Tracked resident demographics and preferences to develop enjoyable activities plans.
  • Updated facility schedule and related records.
  • Supported positive socialization within groups and activities to promote respect among participants.
  • Established daily routines to keep tasks on schedule, communicating clear expectations to parties.
  • Worked with participants to develop skills needed for independent daily living.

Education

High School Diploma -

Clovis High School
Clovis, NM
05.2021

Business Administration -

Clovis Community College
Clovis, NM

Skills

  • Behavior redirection
  • Relationship building
  • Critical thinking
  • Clear communication
  • Attentive to people
  • Decision making

  • Crisis Management
  • Community activities
  • Knowledge of state regulations
  • Compassionate client care
  • Client safety and first aid
  • Quality program protocols

  • Inventory management
  • Employee training
  • Sales strategies
  • Performance monitoring
  • Customer service and satisfaction
  • Reporting and documenting
  • Verbal and written communication

Timeline

Assistant Manager

Vibrant Works
10.2023 - Current

Medical Assistant

Dynamic Healthcare
08.2023 - 10.2023

Direct Support Professional

ENMRSH
11.2021 - 08.2023

Activities Aide

Retirement Ranch
04.2020 - 08.2021

Waitress/Cashier

BBQ Shop
07.2018 - 12.2021

High School Diploma -

Clovis High School

Business Administration -

Clovis Community College

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