Danielle Albertelli
Uxbridge,MA
Summary
Motivated and detail-oriented administrator with a proven track record of efficiency and several years of experience. Eager to pursue continuous education while leveraging strong multitasking, adaptability, and learning agility. Recognized for leadership, initiative, effective communication, and a collaborative approach to teamwork.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Treatment Coordinator
Nasahway Dental Group
07.2022 - Current
- Develop and maintain positive relationships with patients, families, and staff to ensure patient satisfaction.
- Coordinate extensive treatment schedules for patients, effectively managing and optimizing doctors’ schedules.
- Develop strong relationships with community partners to facilitate access to additional resources for comprehensive patient care planning needs beyond clinical settings.
- Facilitate appointments with external specialists (e.g. oral surgery, endodontics, pediatrics) while coordinating with the insurance providers to deliver accurate treatment estimates and payment options.
- Assist with communication between pharmacies and labs regarding patient medication and treatment.
- Perform front desk duties including patient check-in/out, call management, patient chart updates, electronic claim submissions, and management of insurance payments and EOBs.
- Review and manage patient account balances, copays, invoices, adjustments, ensuring accuracy and timeliness.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Track incoming payments, resolve patient inquiries and invoice-related issues, and generate regular, precise billing reports.
- Trained new team members on effective coordination practices and clinic protocols, fostering a cohesive work environment focused on patient-centered care delivery.
- Provide support to clinical staff regarding billing codes and proper documentation for coding purposes.
Treatment Coordinator/Lead Front Desk Receptionist
Leominster Family Dentists
07.2019 - 07.2022
- Included family members and support system in patient treatment planning.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Explained treatment choices to patients and helped determine best options.
- Check patients in and out, answered and returned phone calls and messages, and verified patient information.
- Maintaining communication with patients awaiting treatment, maximizing provider productivity by ensuring a full schedule for all providers.
- Collaborated with insurance providers to supply patients with accurate treatment estimates and payment options, thereby managing out-of-pocket costs for extensive procedures.
- Worked directly with our periodontist and endodontist, gaining clinical knowledge and skills such as room turnover, patient preparation, clinical note recording, and perio charting.
- Promoted to front desk lead, facilitating weekly and monthly meetings with the team to give and receive feedback.
- Met with the office manager to discuss growth monitoring reports, participated in hiring, training, supervising, and making termination recommendations.
- Prepared and submitted biweekly payroll, communicated with management and the team, and monitored systems.
- Attend weekly department lead meetings and performed other related duties.
Treatment Coordinator
New England Dental Group
03.2017 - 07.2019
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Facilitated communication between dental staff members, fostering a positive work environment and seamless patient care.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Greeted patients, answered phones, and collected patient demographics and insurance information.
- Coordinated with management and department heads to develop budgets and patient bills.
- Created treatment plans and collaborated with insurance providers to calculate estimates.
- Ensured the doctors schedule remained full and observed treatment as part of the treatment coordinator role.
Registered Behavioral Therapist
Autism Behavioral Services
01.2016 - 03.2017
- Contributed to treatment success by offering feedback and guiding patients through exercises.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Prepared reports to summarize clients' mental health status and treatment progress.
- Provided referrals to connect clients with other community resources to support mental health and well-being.
- Transported clients from school to home or to the center, as well as to center events.
- Offered support during activities at home and in the center as well as in the community.
- Implemented specific ABA programs and support plans provided by my supervisor for each client.
Education
Early Childhood Special Education
Framingham State University
Framingham, MAHigh School Diploma -
Uxbridge High School
Uxbridge, MA05.2015
Skills
- Interpreting physician orders
- Benefits Explanation
- Heartsaver First Aid CPR AED
- Dental terminology knowledge (Some medical)
- Follow-up care
- Patient Registration
- Insurance Verification
- Organizational Skills
- Invoicing
- Budgeting
- Patient documentation
Certification
First Aid/CPR certified
Timeline
Patient Treatment Coordinator
Nasahway Dental Group
07.2022 - Current
Treatment Coordinator/Lead Front Desk Receptionist
Leominster Family Dentists
07.2019 - 07.2022
Treatment Coordinator
New England Dental Group
03.2017 - 07.2019
Registered Behavioral Therapist
Autism Behavioral Services
01.2016 - 03.2017
Early Childhood Special Education
Framingham State University
High School Diploma -
Uxbridge High School
First Aid/CPR certified
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