Danielle Allen
Dallas,TX
Summary
Danielle is an upbeat, orderly, reliable and committed administrative specialist offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Specialist
Restland Funeral Home & Cemetery
Dallas, TX
02.2024 - 11.2024
- Provided administrative support to department staff, including scheduling appointments and organizing meetings.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Maintained inventory of office supplies and placed orders when necessary.
- Handled confidential documents in a secure manner while ensuring privacy regulations were met.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Performed data entry tasks in an accurate and timely manner.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Managed multiple calendars for multiple managers simultaneously; scheduled appointments accordingly.
- Prepared correspondence, memos, presentations, spreadsheets, databases. using MS Office programs.
- Processed incoming mail on a daily basis; sorted mail into appropriate categories for distribution or filing purposes.
- Responded promptly to customer inquiries regarding product features or services offered.
- Responded to customer issues to provide immediate resolution and improve retention.
- Composed, edited and typed complex memos and reports with job-related software.
- Researched information related to specific projects or topics as requested by management personnel.
- Answered and routed telephone calls and took messages.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Developed and maintained filing systems for both paper and electronic records.
- Produced and distributed memos, newsletters, and other forms of communication.
- Maintained contact lists of vendors, customers and other stakeholders as required by the organization's policies.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Executive Administrative Specialist
Teasdale Latin Foods
Carrollton, TX
11.2023 - 11.2023
- Researched and prepared information for presentations to high-level executives.
- Served as primary point of contact for external vendors regarding invoices payments or any other administrative matters that may arise.
- Created and revised systems and procedures by analyzing operating practices, recordkeeping systems, office layout, and budgetary requirements.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Answered and routed telephone calls and took messages.
- Produced and distributed memos, newsletters, and other forms of communication.
- Maintained confidential files related to personnel records, organizational policies and procedures manual updates and other sensitive information.
- Checked stock to determine inventory levels and maintain office supply products.
- Organized training, client meetings, team meetings and events.
- Provided top quality control, eliminating downtime to maximize revenue.
- Automated office operations by managing internal and external customer correspondence, record tracking and data communications.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Developed an efficient system of tracking document approvals by multiple parties using MS Excel spreadsheet or other software application tools available at the organization's disposal.
- Coordinated multiple schedules using online calendaring system.
- Organized office operations and procedures to ensure efficiency in the workplace.
- Developed agendas for team meetings; recorded minutes of each meeting.
- Greeted visitors and managed incoming calls in a professional manner.
- Reviewed incoming mail and documents before delivering them to executives for further action or follow-up if necessary.
- Provided administrative support to the executive team including scheduling meetings and appointments, filing documents electronically or physically and ordering supplies.
- Performed data entry tasks accurately into company databases.
- Acted as liaison between executives and other departments within the organization while providing excellent customer service in all interactions.
- Took detailed notes in meetings and disseminated information afterward.
- Conducted research on various topics as assigned by executive staff members.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
Teacher
Thompson Elementary School
Mesquite, TX
08.2020 - 08.2023
- Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
- Created meaningful projects that allowed students to apply their knowledge in real world situations.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Supervised after school activities such as clubs or sports teams.
- Met with parents to discuss students' progress and review areas requiring improvement.
- Maintained a safe and orderly learning environment for all students.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Participated in workshops, trainings and conferences to improve educational skills.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Prepared and graded subject tests for students.
- Used videos, lectures and moderated discussions to engage students during class.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Led students through safety procedures for active shooter and fire drills.
- Encouraged critical thinking skills and problem solving strategies among students.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
- Scheduled tutoring sessions to help students improve grades and gain better grasp course material.
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
- Implemented behavior management strategies to maintain classroom discipline.
Education
Bachelor of Science - Interdisciplinary Studies
Texas Women's University
Denton, TX05-2017
Skills
- Office record management
- Videoconference preparation
- Calendar maintenance and docketing
- Customer relations
- Travel coordination
- Calendar management
- Scheduling
- Spreadsheet creation
- Travel arrangements
- Order processing
- Document management
- Proofreading
- Verbal communication
- Microsoft Licensing
- Microsoft office
- Planning
- Interpersonal communication
- Active listening
- Collaboration
- Problem resolution
- Google suite proficiency
- Microsoft excel, project, and Visio
- MS word, excel, and outlook
- Data entry
- Editing Software Mastery
- Reading comprehension
- Writing instruction
Certification
- Notary Association
Languages
English
Native/ Bilingual
Spanish
Limited
Accomplishments
- Chancellor's List in 2015 - 2017 at TWU
References
References available upon request.
Timeline
Administrative Specialist
Restland Funeral Home & Cemetery
02.2024 - 11.2024
Executive Administrative Specialist
Teasdale Latin Foods
11.2023 - 11.2023
Teacher
Thompson Elementary School
08.2020 - 08.2023
- Notary Association
Bachelor of Science - Interdisciplinary Studies
Texas Women's University
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