I am a professional and outgoing young woman. I am able to adapt to any environment that I am in, not only to make sure that the job gets done but to enhance the outlook of the company while keeping in mind work regulations.
Overview
10
10
years of professional experience
Work History
Public Benefits Specialist
Legal Aid DC
Washington, DC
07.2023 - 01.2025
Assisting clients with completing applications.
Providing intake services for new clients.
Stayed current with benefits trends and legislation through continuous education and professional development.
Communicating with government agencies on behalf of clients.
Assisted with the preparation of reports and presentations on benefits programs for senior management.
Remote Worker
KZ Unlimited LLC
Washington, DC
02.2019 - 06.2023
Assisted newly hired team members by explaining company procedures and safety requirements.
Trained new team members using approved training materials and information.
Communicated regularly with supervisors regarding progress of projects and completed tasks.
Receptionist (Internship)
MedStar Washington Hospital Center
Washington, DC
03.2021 - 09.2021
Utilizing my ability to work on computers
Learning about the healthcare system
Answering phones
Filing claims
Customer Service Representative
GEICO
10.2018 - 03.2019
Promoted available products and services to customers during service, account management and order calls.
Implemented innovative methods for streamlining the customer service process.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
IT Specialist/Audio Visual - Video Teleconference Specialist at United States Department of AgricultureIT Specialist/Audio Visual - Video Teleconference Specialist at United States Department of Agriculture