Danielle Anderson
Provo,UT
Summary
Organized, dependable, and experienced candidate successful at managing multiple priorities with a positive attitude. Proven ability to identify needs, resolve conflicts, and build strong relationships.
Overview
4
4
years of professional experience
Work History
Graduation Advisor - Registrar's Office
Utah Valley University
09.2019 - 07.2020
- Verified completion of requirements for eligibility of all degrees granted to UVU Students.
- Worked one on one with students alongside academic advisors to create personalized graduation plans.
- Utilized skills in precise data entry, finding discrepancies, organization, and knowledge of various requirements for all degrees offered.
- Concisely informed students, advisors, faculty, and staff of university policies and procedures relating to all graduation requirements.
- Advised students by utilizing detailed and efficient emails, phone calls, text messages, remote video appointments, and face-to-face appointments both in office and remote work environments.
- Processed and ordered diplomas, wrote Letters of Completion, utilized spreadsheets for awarding degrees, created and posted signage of approaching student deadlines, and prepared for Commencement Ceremonies.
Advisor - Office of Admissions and Residency
Utah Valley University
08.2018 - 09.2019
- Advised and assisted non-resident students on requirements and methods needed to qualify for Utah residency for tuition purposes.
- Reviewed residency applications and evaluated required documentation to request from students. Processed and uploaded received documentation to residency application to submit for approval.
- Advised prospective, new, and returning students on current university admissions processes specific to their application, documentation, and goals for post-admission. This included assisting International students with their own unique admissions process.
- Entered data from transcripts, test scores, and created student account information, while identifying and correcting discrepancies.
- Reached out and communicated regularly to students through outgoing phone calls, videos calls, and email in regards to their current admissions application and/or residency application.
Insurance Specialist/Clerk
Dominion Insurance Services
08.2016 - 08.2018
- Entered large amounts of sensitive information and data from client applications into a database quickly and accurately.
- Prepared applications for clients to be submitted to malpractice insurance carriers.
- Created personalized insurance quotes from a large variety of insurance carriers for clients to choose from.
- Trained new employees, revised and wrote training procedures, as well as processed incoming and outgoing mail.
- Assisted both lawyers and malpractice insurance representatives through phone and email in a time sensitive manner, and helped them meet each others needs.
Education
Bachelor of Music - Performance -
Utah Valley University
Orem, UT05.2019
High School Diploma - Diploma of Merit -
Hunter High School
West Valley City, UT06.2014
Skills
- Student Records Management
- Utah State Residency Requirements
- Banner Services, Degree Works
- University Functions and Procedures
- Customer Service
- Personalizing Academic Plans
- Data Entry and Interpretation
- Digital organization
- Training and mentoring
- Microsoft Suite
- Calm and Efficient in High stress Situations
- Conflict Management and Resolution
Additional Information
Additional Leadership and Customer Service and Employment History at Cafe` Zupas and Chick Fil A.
Timeline
Graduation Advisor - Registrar's Office
Utah Valley University
09.2019 - 07.2020
Advisor - Office of Admissions and Residency
Utah Valley University
08.2018 - 09.2019
Insurance Specialist/Clerk
Dominion Insurance Services
08.2016 - 08.2018
Bachelor of Music - Performance -
Utah Valley University
High School Diploma - Diploma of Merit -
Hunter High School