Danielle Andreassen
Mount Dora,FL
Summary
Energetic an d passionate leader offering 15 years in various high volume restaurant styles and practices as well as Guest Service decision making. Keen to make an impact with a focus on team member satisfaction and training.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Wawa
01.2022 - 08.2024
- Overseeing the accountability, training, development, and moral of a team of 40 associates.
- Recruiting, hiring, and onboarding all new hires.
- Driving sales and use of Rewards program.
- Daily HACCP adherence
- Working positions as needed to control labor, train, and provide overall positive team and customer experience
- Driving positive guest experiences with VOTA (Voice of the Customer) and Mystery Shops as well as acco9untability with negative feedback
Assistant Restaurant Manager
Universal Orlando Resorts
06.2014 - 12.2021
- Organized and motivated a team 50 - 120 team members with a daily revenue range of 40k - 100k including carts, Auntie Anne's, and Captain America Diner.
- Executed scheduling of 120 team members, audited and adjusted schedules based on business needs and team member satisfaction, upheld attendance standards.
- Coordinated ordering, receiving, food safety/HACCP for product. Analyzed variance in product as well as spoilage. Performed monthly inventory reconciliation. Determined root cause of COG variance and devised plan to rectify.
- Aligned team member satisfaction with guest satisfaction leading to 2 TSAT in Action awards - 2016 and 2020.
- Finnegan's Irish Pub ARM 2014-2015, USF Starbuck/Ben & Jerry's/USF AA/TM Starbucks 2015 - 2020, IOA Starbucks/IOA Cinnabon 2021, Marvel Island Foods 2021
GSA
Target
11.2008 - 06.2014
- Devised and implemented training techniques to upsell Target's RedCard.
- Facilitated cashier training for new hires.
- Trained new ETL, TL, and approximately 15 Target Canada team members in cash office and guest service procedures.
Assistant Manager
Chili's Bar and Grill
08.2003 - 07.2006
- Opening team manager for Panama City Chili's
- Assisted in reopening of Biloxi, MS Chili's post Hurricane Katrina
- Traveled from home store to assist as opening team Admin Assistant to set up offices and paperwork as well as new hire orientation facilitation.
Education
High School Diploma -
Biloxi High School
Biloxi, MS06.1997
Skills
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
- Situational Leadership
- Proficient in Kronos/Reflexis scheduler
- Proficient in Workday
- Food Safety
- Training and development background
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
- AST Certified (Starbucks 2016)
Timeline
Assistant General Manager
Wawa
01.2022 - 08.2024
Assistant Restaurant Manager
Universal Orlando Resorts
06.2014 - 12.2021
GSA
Target
11.2008 - 06.2014
Assistant Manager
Chili's Bar and Grill
08.2003 - 07.2006
High School Diploma -
Biloxi High School