Job Search Status
Open to workDesired start date:
Open To Work
Danielle Andres
Oceanside,CA
Work Preference
Summary
Accomplished Customer Support Team Lead skilled in technical support and process optimization. Known for multitasking abilities and effective communication, driving continuous improvement initiatives to boost service quality and response times.
Overview
8
8
years of professional experience
Work History
Customer Support Team Lead
Assault Fitness
San Clemente, CA
02.2022 - Current
- Implemented process improvements to enhance response times and service quality.
- Trained new staff on customer service protocols and company policies.
- Led customer support team in resolving client inquiries and issues effectively.
- Coordinated communication between departments to address customer concerns promptly.
- Monitored team performance and provided feedback for continuous improvement.
- Managed scheduling and workload distribution among support team members effectively.
- Collaborated closely with other departments to ensure successful implementation of projects and initiatives related to client experience improvement.
- Resolved escalated customer issues in a professional manner while maintaining positive relationships with customers.
- Managed workflow in support ticketing system; assigned tickets according to skill level and availability of resources.
- Provided technical support to customers and team members, troubleshooting customer inquiries in a timely manner.
Purchasing Assistant
Federal Heath Sign Company
Oceanside, CA
07.2018 - 01.2022
- Coordinated vendor communications to ensure timely order processing and delivery.
- Managed purchase orders and maintained accurate records in inventory management systems.
- Reviewed product specifications to confirm compliance with company standards and requirements.
- Monitored inventory levels and initiated reorders to prevent stock shortages.
- Reviewed purchase orders and invoices for accuracy.
- Conducted quality assurance inspections upon receipt of goods from vendors.
- Advised management on changes in product availability, price fluctuations.
Education
Bachelor of Arts - Psychological Sciences
California State University San Marcos
San Marcos, CA06-2021
Associate of Arts - Social And Behavioral Sciences
Mira Costa Community College
Oceanside01-2018
Skills
- Customer service
- Technical support
- Workflow management
- Effective communication
- Multitasking Abilities
- Problem-solving aptitude
Timeline
Customer Support Team Lead
Assault Fitness
02.2022 - Current
Purchasing Assistant
Federal Heath Sign Company
07.2018 - 01.2022
Bachelor of Arts - Psychological Sciences
California State University San Marcos
Associate of Arts - Social And Behavioral Sciences
Mira Costa Community College