Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

DANIELLE ANDREW

Des Moines,WA

Summary

Enthusiastic and driven individual dedicated to achieving excellence. Seeking employment to leverage strengths and actively contribute as a valuable member of a collaborative team. Possessing a positive attitude and strong willingness to learn, eager to advance professionally and make impactful contributions.

Overview

11
11
years of professional experience

Work History

ASSISTANT MANAGER

HAND & STONE MASSAGE & FACIAL SPA
02.2023 - Current
  • Handle customer complaints, challenges, level 3.
  • Proficient in analyzing key revenue and business performance metrics to support strategic decision-making
  • Daily sales summary inputs.
  • Assisted Spa Manager in preparing payroll.
  • Manager to Front Desk Wellness Consultants
  • Delivered training sessions to empower Wellness Consultants for success.
  • Coordinated and directed Wellness Consultant gatherings and handled call-out situations.
  • Ensured accurate acceptance and completion of all delivered orders in the system.
  • Conduct monthly inventory audits.
  • Supported financial operations through accurate transaction and invoice management.
  • Organized schedules for onboarding Wellness Consultants.
  • Communicated appointment availability through email.
  • Handled Freeze and Termination requests efficiently.
  • Managed tasks and duties in previous roles.

FRONT DESK SENIOR WELLNESS CONSULTANT / CUSTOMER SERVICE SUPERVISOR

HAND & STONE MASSAGE & FACIAL SPA
10.2022 - 02.2023
  • Handle customer complaints and challenges at levels 1-2.
  • Conducted training sessions for wellness consultants.
  • Handled diverse membership-related questions professionally.
  • Highlighted advantages of maintaining membership.
  • Ensure accuracy of client notes by consulting service providers.
  • Supported management with assigned member calls and tasks.
  • Conducted 30-day follow-up calls to welcome new members.
  • Responsibilities of the Front Desk Wellness Consultant.

FRONT DESK WELLNESS CONSULTANT

HAND & STONE MASSAGE & FACIAL SPA
11.2019 - 10.2022
  • Performed opening and closing duties, ensuring spa readiness for daily operations.
  • Welcomed customers and managed check-in and check-out processes.
  • Handled incoming communications across phone, email, text, and online platforms for appointment scheduling.
  • Scheduled appointments to optimize daily operations.
  • Promoted sales of gift cards, retail items, and monthly memberships.
  • Executed bathroom cleaning duties, maintaining hygiene standards.
  • Supported therapists by ensuring rooms were ready when needed.
  • Assist with Inventory as needed/ stocking & organizing retail products
  • Scheduled appointments using computer software.

PERSONAL CONTRACTOR

INSTACART
01.2018 - 01.2019
  • Provided personalized grocery shopping services.
  • Guaranteed prompt delivery of items requested by customers.
  • Provided updates on product availability.
  • Ensured careful handling of items.

NANNY

TINA DAISY
09.2017 - 01.2018
  • Transported two children from school.
  • Organized engaging activities for children, ensured timely meal preparation, and upheld a tidy environment.
  • Supervised children's outdoor and indoor activities.

RETAIL SALES ASSOCIATE

BATH & BODY WORKS
03.2016 - 08.2016
  • Created a positive first impression for customers.
  • Stocked and arranged inventory on shelves.
  • Boosted sales efforts through effective assistance in product location for customers.
  • Handled cashier duties and performed cleaning tasks after business hours.

SERVER

FERNWOOD AT THE PARK
06.2014 - 12.2015
  • Ensured prompt and accurate order-taking to enhance dining experience.
  • Served food and maintained cleanliness of tables.
  • Acknowledged as Employee of the Month in June 2015 following promotion to new employee trainer.

Education

Some College -

Highline College
Des Moines, WA

Highschool Degree -

Mount Rainier High School
Des Moines, WA
01.2015

Skills

  • Staff management
  • Communication and coordination
  • Time management
  • Customer service and conflict resolution
  • Leadership and team development
  • Inventory management and accuracy
  • Phone etiquette
  • Sales management
  • Organizational
  • Compassionate
  • Sales and data analysis
  • Payroll and time management
  • Problem solving
  • Microsoft – Word, Excel, PowerPoint, Sheets, and Outlook
  • Team leadership
  • Money handling
  • Decision-making
  • Team motivation
  • Staff training and development
  • Task delegation

Hobbies and Interests

I have a strong passion for outdoor activities, including hiking, walking, and kayaking

In 2015, I dedicated my time to volunteering at local food banks, where I assisted with food preparation and packing

Additionally, I have a background in dance, having trained for 13 years and performed at various venues, including the 5th Avenue Theatre in Seattle

Timeline

ASSISTANT MANAGER

HAND & STONE MASSAGE & FACIAL SPA
02.2023 - Current

FRONT DESK SENIOR WELLNESS CONSULTANT / CUSTOMER SERVICE SUPERVISOR

HAND & STONE MASSAGE & FACIAL SPA
10.2022 - 02.2023

FRONT DESK WELLNESS CONSULTANT

HAND & STONE MASSAGE & FACIAL SPA
11.2019 - 10.2022

PERSONAL CONTRACTOR

INSTACART
01.2018 - 01.2019

NANNY

TINA DAISY
09.2017 - 01.2018

RETAIL SALES ASSOCIATE

BATH & BODY WORKS
03.2016 - 08.2016

SERVER

FERNWOOD AT THE PARK
06.2014 - 12.2015

Some College -

Highline College

Highschool Degree -

Mount Rainier High School

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