Danielle Araiza
Goodyear,AZ
Summary
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in efficient correspondence, task management, and customer service, ensuring smooth and satisfactory customer experiences. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
9
9
years of professional experience
Work History
Cashier
Oasis Bagels
07.2024 - Current
- Greet and assist customers as they enter business
- Accurately take food and drink orders
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Prepare food and drink orders quickly and accurately
- Stock supplies and prep line area with any meats, cheeses, veggies and cream cheeses
- Operated cash register or POS system to receive payment by cash, check and credit card.
Police Communications Operator
City of Phoenix Police Department
Phoenix
11.2022 - 09.2023
- Responded quickly to inquiries from other government agencies regarding criminal activities or ongoing investigations
- Advised personnel about accidents, weather conditions or other hazards
- Used radio, telephone and computer system to update officers, sergeants or other personnel necessary with new information
- Coordinated communication between multiple law enforcement agencies during large-scale operations or joint investigations
- Received and processed 9-1-1 emergency calls to dispatch emergency services
- Handled emergency phone calls calmly and obtained pertinent information with composed approach
- Researched vehicle, wanted and missing persons information
- Answered non-emergency phone calls from citizens seeking information about police services or filing complaints against officers
- Researched vehicular registration, driving records and warrant information to support officers with traffic stops
Police Communications Operator
City of Avondale Police Department
03.2021 - 10.2022
- Process calls for service from the citizens throughout the City of Avondale and Litchfield Park area regarding police matters through both911 and non-Emergency phone lines
- Each call is processed using the correct nature code and priority to ensure the most efficient police response needed for citizens
- Dispatch calls for service to the appropriate officer available including jail staff, animal control, call back officers as well as patrol officers
- Update officer locations as needed to ensure the safety of all officers and ability to effectively obtain extra resources as needed
- As a fully trained operator, input and remove stolen articles, vehicles, and missing persons into the National Crime Information Center and Arizona Crime Information Center databases for accurate record keeping and assistance in recovering missing or stolen entries
- Ability to remain calm and professional in high stress situations both over the phone and on the radio
- Ability to have a command presence, when necessary, in order to properly and efficiently get the help and resources to the citizens and officers of the City of Avondale
Administrative Assistant
City of Avondale Police Department
09.2020 - 03.2021
- Greet clients for their appointments daily and notify the proper Therapist, Detectives, Forensic Interviewer, and Victim Advocate for client
- Input all therapy client appointments weekly into Center-wide calendar
- Answer phone calls, emails and mail correspondence as needed
- Supervise and do various fun activities with any children in the playroom as they wait for their interview
- Order office supplies, snacks and water bottles for the Center to ensure all clients and staff have the proper supplies they need
- File, scan and shred various documents as needed
- Check the medical exam rooms every morning to ensure all soiled linens and medical gowns are collected and cleaned
- Input any new clients into Center-wide scheduling platform as needed for Detectives
Police Communication Operator
City Of Phoenix Police Department
Phoenix, AZ
01.2018 - 09.2020
- Responded quickly to inquiries from other government agencies regarding criminal activities or ongoing investigations
- Advised personnel about accidents, weather conditions or other hazards
- Used radio, telephone and computer system to update officers, sergeants or other personnel necessary with new information
- Coordinated communication between multiple law enforcement agencies during large-scale operations or joint investigations
- Received and processed 9-1-1 emergency calls to dispatch emergency services
- Handled emergency phone calls calmly and obtained pertinent information with composed approach
- Researched vehicle, wanted and missing persons information
- Answered non-emergency phone calls from citizens seeking information about police services or filing complaints against officers
- Researched vehicular registration, driving records and warrant information to support officers with traffic stops
Bailiff
City of Phoenix, Municipal Court
09.2016 - 01.2018
- Thoroughly read through case files to determine the paperwork needed for approximately15-20 case files per docket
- Distribute proper documents to co-workers and clerks for court dockets in the morning and afternoon
- Organize files into appropriate piles for easy access during court session
- Address judiciaries, attorneys and defendants during court
- Explain proper procedures or outcomes of case to approximately40 defendants per court setting as well as provide paperwork
- Participate in monthly meetings with staff and management to discuss changes in policies and procedures
- Given the opportunity to train as needed for all new hires in our department
Court Clerk
City of Phoenix Municipal Court
Phoenix, Arizona
08.2015 - 09.2016
- Utilized court management software to track cases and generate reports
- Organized and completed necessary paperwork for daily court hearings
- Created new case files for newly filed citations for daily court hearings
- Filed and shredded documents as necessary
- Dispersed paperwork to court staff and defendants as needed
- Assisted with training new staff on court procedures and document handling practices
- Coordinated with attorneys, judges, clerks of court and other personnel to ensure smooth running of court proceedings
Education
Bachelor's degree - Criminal Justice
Arizona State University
Skills
- Data entry
- Team collaboration
- Cash handling
- Work ethic and integrity
- Customer service excellence
- Dependability and reliability
- Proficient in Microsoft Office programs
- Attention to detail
- Time management skills
- Average 40 WPM
- Organization
- Self Motivated
Timeline
Cashier
Oasis Bagels
07.2024 - Current
Police Communications Operator
City of Phoenix Police Department
11.2022 - 09.2023
Police Communications Operator
City of Avondale Police Department
03.2021 - 10.2022
Administrative Assistant
City of Avondale Police Department
09.2020 - 03.2021
Police Communication Operator
City Of Phoenix Police Department
01.2018 - 09.2020
Bailiff
City of Phoenix, Municipal Court
09.2016 - 01.2018
Court Clerk
City of Phoenix Municipal Court
08.2015 - 09.2016
Bachelor's degree - Criminal Justice
Arizona State University