Danielle Archambeault
Pell City,AL
Summary
I have been working from home as a Customer Service Representative off and on for the last 20 years, and I want to further my career.
Overview
10
10
years of professional experience
Work History
Substitute Teacher
Garden Grove Preschool
Pell City, AL
05.2025 - Current
- Instructed preschool students in basic academic and social skills.
- Developed engaging lesson plans to promote student participation and learning.
- Managed classroom behavior to create a positive learning environment.
- Collaborated with teachers to support curriculum implementation and activities.
- Communicated effectively with parents regarding student progress and needs.
- Supervised children during playtime to ensure safety and engagement.
Sales associate 1
ABC SELECT SPIRITS
Moody, Alabama
12.2024 - 05.2025
- I am a Sales Associate 1. I talk and interact with every customer who walks through the door. I find out what they need or are looking for, tell them more about other products, and also help them when they
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Provided exceptional customer service in a fast-paced retail environment.
- Assisted customers with product selection and recommendations for spirits.
- Maintained organized and visually appealing product displays in store.
- Processed sales transactions accurately and efficiently at the cash register.
- Managed inventory levels, ensuring stock availability for popular items.
- Educated customers on product features, benefits, and safe consumption practices.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
Deli / customer service
Publix
04.2024 - 12.2024
- I worked with many customers to help them get and find exactly what they needed. I would also talk to them about specials and sell them on ongoing deals. I really enjoyed talking and interacting with many different people daily.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Customer Service Representative
Amazon.com
04.2019 - 11.2019
- I picked up Amazon.com Customer Service Agent as a 2nd job originally, until my contract ended on the Monat Global Project. I answer phone calls and help customers with finding their already shipped orders, finding items on the website, answering questions about items on the website, their account, orders, and transfer some customers to other departments when needed. I love to help others, and with Amazon I always have that feeling.
- Assisted customers with inquiries through phone and chat support.
- Resolved customer complaints by identifying issues and providing solutions.
- Processed orders and returns using internal systems efficiently.
- Collaborated with team members to enhance service delivery and satisfaction.
- Educated customers about product features and services effectively.
- Maintained accurate records of customer interactions in the database.
- Escalated complex issues to appropriate departments for resolution.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Representative and Resource Agent
Working Solutions with Monat Global
07.2017 - 06.2019
- I was working on the Monat Global contract, which I loved, until the contract ended on June 6th, 2019. I became a resource agent back in October 2017 and helped other agents with finding and helping them with questions they might have. I did go thru some of the agent’s cases and look over them to make sure they are sent to the right person or that the case was supposed to be created or has already been solved. The best part about being a Resource agent is that I get to help other agents. I love to help.
- Provided exceptional customer support through various communication channels.
- Resolved customer inquiries by utilizing product knowledge and system tools.
- Assisted customers in placing orders and processing returns efficiently.
- Guided customers in navigating the company website and online resources.
- Educated clients on product features, benefits, and usage best practices.
- Handled escalated issues with professionalism and effective conflict resolution skills.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Aloricaathome.com
10.2016 - 01.2018
- I started working with Aloricaathome.com back in October or November of 2016 on the Home Shopping Network project. I take calls for customers who are usually watching the show and are ready to order. There are also some callers who just want to call in and check on their payments or just ask some random questions about some products we have. I will search the website and their account and get them the answers they are looking for. I worked at West at Home (which is now aloricaathome.com) for about 3-4 years back around 2007. I was taking inbound customer service calls.
- Assisted customers with inquiries through phone and chat support.
- Resolved customer complaints by identifying issues and providing solutions.
- Processed orders and returns using internal systems efficiently.
- Educated customers about product features and services effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Customer Service Representative
Amazon.com
09.2015 - 12.2015
- I worked at Amazon.com for a couple of months in 2015 for seasonal work. I took inbound CALLS AND helped customers with their accounts or placing orders.
- Assisted customers with inquiries through phone and chat support.
- Resolved customer complaints by identifying issues and providing solutions.
- Processed orders and returns using internal systems efficiently.
- Collaborated with team members to enhance service delivery and satisfaction.
- Educated customers about product features and services effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
South Sumter High School
Associates Degree - business
Columbia Southern University
Skills
- Word
- Excel
- Helping others
- Quick learner
- Product knowledge
- Sales transactions
- Problem solving
- Conflict resolution
- Effective communication
- Time management
Activities
Outside of work, my activities are everything to do with my family. I take care of my mom and my family every day and try to get them anything they ask for.
Timeline
Substitute Teacher
Garden Grove Preschool
05.2025 - Current
Sales associate 1
ABC SELECT SPIRITS
12.2024 - 05.2025
Deli / customer service
Publix
04.2024 - 12.2024
Customer Service Representative
Amazon.com
04.2019 - 11.2019
Customer Service Representative and Resource Agent
Working Solutions with Monat Global
07.2017 - 06.2019
Customer Service Representative
Aloricaathome.com
10.2016 - 01.2018
Customer Service Representative
Amazon.com
09.2015 - 12.2015
High School Diploma -
South Sumter High School
Associates Degree - business
Columbia Southern University
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