Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Arnold

Round Lake Beach,IL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Contract Analyst

United Health Group AKA Optum Remote
10.2022 - Current


  • Simplify verbiage on Medical Contracts
  • Assists with reaching out to obtain contracts from providers
  • Monitored incoming contracts and service agreements for correct pricing and information.
  • Double-checked plans and specifications of contract work for company compliance.
  • Managed multiple contract portfolios concurrently, ensuring adherence to deadlines and organizational goals.
  • Maintained a high level of industry knowledge by staying updated on current trends and regulatory changes affecting contracts.

Covid testing Site Manager

Good Family Clinic
12.2021 - 04.2022
  • Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
  • Resolved issues between employees and customers using company policies.
  • Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
  • Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.

Benefit Verification Specialist

CVS Specialty
08.2021 - 01.2022
  • Provided exceptional customer service by addressing patient concerns regarding coverage and out-of-pocket expenses.
  • Managed high-volume caseloads while maintaining strict deadlines for completing benefit verifications and authorizations.
  • Ensured compliance with HIPAA regulations during all aspects of the benefit verification process, protecting patient privacy.

Covid -19 Contact Tracer

PCG International Inc.
07.2021 - 09.2021
  • Reduced COVID-19 transmission by effectively identifying and contacting exposed individuals.
  • Provided emotional support for distressed individuals during difficult conversations surrounding their potential exposure to COVID19.
  • Enhanced community safety, providing clear guidance on isolation and quarantine procedures to exposed individuals.
  • Improved contact tracing efficiency with accurate data entry and case management system utilization.

Claims specialist/Customer Service

Alexian Brothers Medical Group
10.2016 - 03.2018


  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
  • Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.

Customer Service/Refund Recovery Specialist

Change Healthcare
02.2016 - 10.2016
  • Maintained client confidentiality and adhered to HIPAA guidelines.
  • Improved client satisfaction through timely communication and resolution of account discrepancies.
  • Managed a high volume of accounts while maintaining a professional demeanor and attention to detail.

Private Nanny

Private Nanny
11.2014 - 02.2016
  • Assisted a family of three as a personal nanny while enrolled in school.
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.

Office Clerk

Raymond Chevrolet
04.2012 - 11.2015


  • Assisted customers with questions, inquiries, and concerns in a timely and upbeat manner.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Manager

McDonald's
01.2011 - 01.2012


  • Managed stock and maintained accurate and up-to-date records regarding inventory
  • Maintained a clean and safe working environment.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Education

Medical Billing and Coding -

College of Lake County
Grayslake, IL

High School Diploma -

Grayslake North High School
Grayslake, IL
01.2011

Skills

Microsoft Office

Legal Research

Multitasking

Time Management

Creativity

Problem Solving

Timeline

Contract Analyst

United Health Group AKA Optum Remote
10.2022 - Current

Covid testing Site Manager

Good Family Clinic
12.2021 - 04.2022

Benefit Verification Specialist

CVS Specialty
08.2021 - 01.2022

Covid -19 Contact Tracer

PCG International Inc.
07.2021 - 09.2021

Claims specialist/Customer Service

Alexian Brothers Medical Group
10.2016 - 03.2018

Customer Service/Refund Recovery Specialist

Change Healthcare
02.2016 - 10.2016

Private Nanny

Private Nanny
11.2014 - 02.2016

Office Clerk

Raymond Chevrolet
04.2012 - 11.2015

Manager

McDonald's
01.2011 - 01.2012

Medical Billing and Coding -

College of Lake County

High School Diploma -

Grayslake North High School
Danielle Arnold