Danielle Arnold
Round Lake Beach,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Contract Analyst
United Health Group AKA Optum Remote
2022.10 - Current
- Simplify verbiage on Medical Contracts
- Assists with reaching out to obtain contracts from providers
- Monitored incoming contracts and service agreements for correct pricing and information.
- Double-checked plans and specifications of contract work for company compliance.
- Managed multiple contract portfolios concurrently, ensuring adherence to deadlines and organizational goals.
- Maintained a high level of industry knowledge by staying updated on current trends and regulatory changes affecting contracts.
Covid testing Site Manager
Good Family Clinic
2021.12 - 2022.04
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Resolved issues between employees and customers using company policies.
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
Benefit Verification Specialist
CVS Specialty
2021.08 - 2022.01
- Provided exceptional customer service by addressing patient concerns regarding coverage and out-of-pocket expenses.
- Managed high-volume caseloads while maintaining strict deadlines for completing benefit verifications and authorizations.
- Ensured compliance with HIPAA regulations during all aspects of the benefit verification process, protecting patient privacy.
Covid -19 Contact Tracer
PCG International Inc.
2021.07 - 2021.09
- Reduced COVID-19 transmission by effectively identifying and contacting exposed individuals.
- Provided emotional support for distressed individuals during difficult conversations surrounding their potential exposure to COVID19.
- Enhanced community safety, providing clear guidance on isolation and quarantine procedures to exposed individuals.
- Improved contact tracing efficiency with accurate data entry and case management system utilization.
Claims specialist/Customer Service
Alexian Brothers Medical Group
2016.10 - 2018.03
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
Customer Service/Refund Recovery Specialist
Change Healthcare
2016.02 - 2016.10
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Improved client satisfaction through timely communication and resolution of account discrepancies.
- Managed a high volume of accounts while maintaining a professional demeanor and attention to detail.
Private Nanny
Private Nanny
2014.11 - 2016.02
- Assisted a family of three as a personal nanny while enrolled in school.
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
Office Clerk
Raymond Chevrolet
2012.04 - 2015.11
- Assisted customers with questions, inquiries, and concerns in a timely and upbeat manner.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Manager
McDonald's
2011.01 - 2012.01
- Managed stock and maintained accurate and up-to-date records regarding inventory
- Maintained a clean and safe working environment.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Medical Billing and Coding -
College of Lake County
Grayslake, ILHigh School Diploma -
Grayslake North High School
Grayslake, IL01.2011
Skills
Microsoft Office
Legal Research
Multitasking
Time Management
Creativity
Problem Solving
Timeline
Contract Analyst
United Health Group AKA Optum Remote
2022.10 - Current
Covid testing Site Manager
Good Family Clinic
2021.12 - 2022.04
Benefit Verification Specialist
CVS Specialty
2021.08 - 2022.01
Covid -19 Contact Tracer
PCG International Inc.
2021.07 - 2021.09
Claims specialist/Customer Service
Alexian Brothers Medical Group
2016.10 - 2018.03
Customer Service/Refund Recovery Specialist
Change Healthcare
2016.02 - 2016.10
Private Nanny
Private Nanny
2014.11 - 2016.02
Office Clerk
Raymond Chevrolet
2012.04 - 2015.11
Manager
McDonald's
2011.01 - 2012.01
Medical Billing and Coding -
College of Lake County
High School Diploma -
Grayslake North High School
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