Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Danielle Arps

Miami Gardens,FL

Summary

Dynamic and highly reliable bartender with extensive experience at Hilton Garden Inn Hotel, known for exceptional customer service and strong multitasking abilities. Proven track record in training staff and enhancing sales through suggestive selling, while maintaining compliance with ABC standards and ensuring responsible alcohol service.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Bartender

Hilton Garden Inn Hotel
01.2025 - 05.2025
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
  • Networked within the local community to build relationships with other businesses and attract new clientele to the establishment.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Upheld strict regulations for safe alcohol service and food safety.

Head Bartender

BB Kings Blues Club
05.2017 - 05.2025
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Lead Bartender

Esco Bar & Tapas
01.2023 - 12.2023
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Trained Number new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.

Education

Millington Central High School
Millington, TN
05.2008

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Customer service expertise
  • Responsible alcohol service
  • Suggestive selling
  • Alcohol awareness
  • Inventory
  • Aloha POS
  • ABC standards
  • Micros POS

Certification

TABC

Timeline

Bartender

Hilton Garden Inn Hotel
01.2025 - 05.2025

Lead Bartender

Esco Bar & Tapas
01.2023 - 12.2023

Head Bartender

BB Kings Blues Club
05.2017 - 05.2025

Millington Central High School

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Danielle Arps