Danielle Ashford
Mount Olive,NC
Summary
Reliable hard worker ready to learn and contribute to the company’s growth. Proactive leader with strengths in communication and collaboration. Skilled in both individual and team roles while working effectively and productively with diverse customers and individual needs.
Overview
17
17
years of professional experience
Work History
Office Administrator
Foust Heating & Air Conditioning
Eastover, NC, NC
11.2021 - 06.2024
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Processed financial documents, contracts, expense reports and invoices.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
Hub Specialist
AutoZone
Fayetteville , NC
11.2011 - 11.2021
- Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Host
Cape Fear Valley Medical Center
Fayetteville , NC
03.2017 - 03.2020
- Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
- Selected foods appropriate for individual patients dietary needs.
- Educated patients, families and medical practitioners on nutrition.
- Worked with food service personnel to update patient meal programs and public cafeteria menus.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Served specific meals to patients with special dietary needs.
- Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
- Assisted patients with special needs to eat meals, providing kindness and patience.
- Stocked food and other supplies for main kitchen and units as needed.
- Collaborated with registered dietitian and other members of healthcare team in providing medical nutrition therapy.
After-School Care Provider
Primetime Child Development
Fayetteville , NC
08.2015 - 06.2016
- Maintained safe, clean, and organized classroom environment.
- Instructed students individually and in groups, utilizing various teaching methods.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Improved student engagement by implementing student-centered classroom management techniques to foster academic curiosity.
- Instructed students in standardized subjects as well as general learning strategies and skills for social development and character.
Retail Sales Associate
Burlington Shoes
Goldsboro, NC
10.2010 - 06.2011
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Fast Food Team Member
McDonald’s
Mount Olive, NC
07.2007 - 08.2009
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
- Completed opening, closing and shift change tasks by following company guidelines.
- Carefully maintained proper sanitation, health and safety standards in work areas following practices and company requirements.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Organized food items on serving trays and in carry-out packages.
Education
High School Diploma -
Southern Wayne High School
Dudley, NC06.2011
Associate of Applied Science - Human Resources Management
Fayetteville Technical Community College
Fayetteville, NC05.2016
Skills
- Adaptability
- Attention to detail
- Customer service skills
- Leadership
- Microsoft Office
- Organizational skills
- Problem solver
- Time management
Timeline
Office Administrator
Foust Heating & Air Conditioning
11.2021 - 06.2024
Host
Cape Fear Valley Medical Center
03.2017 - 03.2020
After-School Care Provider
Primetime Child Development
08.2015 - 06.2016
Hub Specialist
AutoZone
11.2011 - 11.2021
Retail Sales Associate
Burlington Shoes
10.2010 - 06.2011
Fast Food Team Member
McDonald’s
07.2007 - 08.2009
High School Diploma -
Southern Wayne High School
Associate of Applied Science - Human Resources Management
Fayetteville Technical Community College
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