Danielle AVERITTE

• Balanced competing priorities effectively, managing a high volume of inbound calls without compromising quality of service.
• Streamlined the claims process for quicker resolution times and higher customer approval ratings.
• Increased client retention rates through empathetic listening, clear explanations, and timely issue resolution.
• Assisted with training new hires on company policies, procedures, and best practices related to claims handling processes.
• Investigated potentially fraudulent claims thoroughly while maintaining confidentiality and adhering to regulatory guidelines.
• Enhanced customer satisfaction by efficiently addressing and resolving claims-related inquiries.
• Reduced claim processing time with thorough attention to detail, accurate documentation, and timely followups.
• Negotiated fair settlements between involved parties in disputed cases, resulting in mutually agreeable resolutions for all stakeholders involved.
• Ensured compliance with industry regulations through diligent adherence to established policies and procedures.
• Delivered exceptional customer support during stressful situations, such as natural disasters or large-scale accidents, demonstrating empathy and professionalism under pressure.
• Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
• Documented customer interactions and transactions for accurate, up-to-date records.
• Set up customer payment plans to cover annual policies and renewals.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
• Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
• Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
• Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
• Streamlined call flow processes for more efficient response times and increased productivity.
• Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
• Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
• Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
• Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
• Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
• Met customer call guidelines for service levels, handle time and productivity.
• Delivered prompt service to prioritize customer needs.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Educated customers about billing, payment processing and support policies and procedures.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Promptly responded to inquiries and requests from prospective customers.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Prepared visit notes, updated and summarized client records and conferred with health care disciplines in providing coordinated client care.

• Promoted proper nutrition by preparing balanced meals tailored specifically to individual dietary needs.
• Monitored vital signs regularly to detect and address potential health concerns promptly.
• Developed strong rapport with patients and families, providing emotional support during difficult times.
• Managed wound care meticulously, preventing infections and promoting healing effectively.
• Enhanced patient recovery by developing and implementing personalized care plans.
• Fostered strong relationships with clients and families to support comprehensive social, mental and physical care.
• Assessed patient needs routinely, adjusting care plans as necessary for the best results.
• Safeguarded patient privacy by adhering strictly to HIPAA regulations during all interactions.
• Assisted patients with daily living activities, promoting dignity and independence.
• Administered prescribed medication and treatment as permitted by state and local regulations in accordance with physician orders.
• Documented patient assessment, evaluation and responses to therapy to facilitate therapeutic intervention.
• Supported personal care needs, shopping for groceries, and cleaning house.
• Initiated emergency response measures when necessary, demonstrating quick thinking under pressure situations.
• Reported general, physical, and mental condition of patients to support care initiatives.
• Maintained detailed documentation of patient progress, contributing to seamless continuity of care across shifts.
• Engaged and educated clients on appropriate behaviors and essential social interaction.
• Implemented fall prevention strategies to minimize injury risk among vulnerable patients.
• Educated clients and families to support wellness activities, self-care techniques and prevention strategies.
• Interpreted patient needs, knowledge, growth, and development to construct treatment plan.
• Maintained open availability to rotate through on-call periods, night shifts and weekend visits.
• Secured controlled narcotics and distributed medication on schedule to meet patient needs and minimize misuse opportunities.
• Educated patients on condition management techniques, empowering them to take charge of their own health.
• Administered medications and treatments as prescribed by physicians.
• Monitored patient reactions after administering medications and IV therapies.

• Developed strong working relationships with staff, fostering a positive work environment.
• Operated and maintained bakery equipment, including ovens and mixers.
• Complied with health and safety codes to protect staff and customers.
• Produced consistently high-quality baked goods for customers.
• Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
• Collaborated with team members to complete tasks and maintain smooth running of bakery.
• Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
• Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
• Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
• Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
• Managed customer service operations, including taking orders and resolving complaints.
• Operated cash registers and processed payments accurately.
• Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
• Increased production efficiency through effective time management and multitasking during busy periods.
• Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
• Maintained accurate inventory of baking supplies and ingredients.
• Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
• Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
• Trained and supervised new employees on bakery operations and procedures.
• Adjusted recipes based on available ingredients or dietary restrictions,
• Created appealing displays to showcase products in bakery.
• Provided customer service to employees regarding payroll inquiries and issues.
• Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
• Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
• Verified and submitted timekeeping information for accurate and efficient payroll processing.
• Resolved payroll discrepancies quickly and successfully.
• Maintained strict confidentiality of all payroll information and records.

• TELEPHONE
• SCHEDULING RECALL SERVICE
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.