Danielle A. Wyrick
Alexander
Summary
Dynamic and results-driven Healthcare Operations Leader and Provider Engagement Manager with 10+ years of progressive experience leading teams, improving workflows, and driving operational excellence. Proven ability to develop and execute business strategies, strengthen provider relationships, optimize productivity, and enhance service delivery. Skilled in managing cross-functional teams, resolving complex issues, and leading process improvements that support organizational goals. Recognized for strong business acumen, strategic problem-solving, and a commitment to efficiency, accuracy, and exceptional client service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Provider Engagement Account Manager
QualChoice
03.2023 - Current
- Serve as a primary liaison for providers, billers, and clinic managers, resolving issues related to denials, billing errors, fee schedules, referrals, eligibility, and credentialing.
- Conduct onsite provider visits to strengthen relationships, provide education, and support billing accuracy.
- Deliver training on policies, procedures, and service lines to improve provider understanding and reduce errors.
- Respond to complex electronic and direct inquiries with a focus on accuracy, speed, and provider satisfaction.
- Gather, review, and submit documentation required for timely and accurate claims processing.
Access Manager
Arkansas Children’s Hospital
01.2022 - 03.2023
- Led hiring, onboarding, scheduling, training, and performance management for a diverse front-end clinical operations team.
- Oversaw daily financial and operational processes, including registration, scheduling, charge reconciliation, and template management.
- Partnered with physicians, nurses, and administrative leaders to ensure compliance with facility guidelines and seamless patient flow.
- Managed staffing levels to ensure adequate coverage across clinics, optimizing productivity and service quality.
- Acted as first responder for patient concerns, executing effective service-recovery strategies.
- Provided guidance to clinicians and staff to resolve operational issues and maintain high service standards.
Accounts Receivable Team Lead
Practice Plus/Baptist Health
01.2020 - 01.2022
- Submitted claims to commercial and government payers using HCFA 1500 (electronic and paper).
- Led and mentored new employees, creating training materials and supporting skill development.
- Developed daily and monthly production plans aligned with financial and service metrics.
- Monitored denial trends and performed follow-up for all outstanding claims and payer disputes.
- Reviewed project specifications, prepared progress reports, and ensured compliance with deadlines.
- Evaluated staff performance and supported improvement through training and coaching.
Account Manager
United Allergy Services
05.2013 - 07.2020
- Managed a multi-clinic territory across Arkansas, overseeing operations, client relationships, and business growth.
- Drove a 25% increase in profitability and reduced turnover by 20% through targeted strategies.
- Led the full sales and account management lifecycle, from consultation to negotiation and contract execution.
- Conducted quarterly business reviews with providers and staff to support lab utilization and operational success.
- Performed monthly audits across all Arkansas clinics to ensure compliance and process consistency.
- Supported onboarding of new clinics and facilitated contract terminations when needed.
- Participated in hiring for both internal roles and clinic staff.
Health Center Assistant Manager
Planned Parenthood
08.2019 - 01.2020
- Cultivated a patient-centered environment by delivering exceptional service and supporting strong clinician relationships.
- Directed front-office operations including insurance verification, billing, fee collection, scheduling, and patient flow.
- Ensured accuracy of medical records and documentation while maintaining strict PHI/NPI confidentiality.
- Completed monthly chart audits and reported findings to regional leadership.
- Monitored clinic operations to maximize efficiency, productivity, and compliance.
- Ensured timely escalation of incidents to Medical Director, VP of Health Services, and Compliance teams.
Education
Master of Health Science (MHS) - Healthcare Administration
Purdue University Global
West Lafayette, INBachelor of Health Science - Nutrition & Dietetics
University of Central Arkansas
Conway, ARSkills
- Provider & Client Relations
- Operations & Workflow Optimization
- Claims & Billing Resolution
- Staff Leadership & Development
- Strategic Planning & KPI Management
- Quality Assurance & Compliance
- Project & Change Management
- Technical Support & Systems Expertise
- Training & Performance Evaluation
- Policy Implementation
- Account Management
- Revenue Cycle Support
Certification
Certified Professional Coder (CPC) — AAPC
Timeline
Provider Engagement Account Manager
QualChoice
03.2023 - Current
Access Manager
Arkansas Children’s Hospital
01.2022 - 03.2023
Accounts Receivable Team Lead
Practice Plus/Baptist Health
01.2020 - 01.2022
Health Center Assistant Manager
Planned Parenthood
08.2019 - 01.2020
Account Manager
United Allergy Services
05.2013 - 07.2020
Bachelor of Health Science - Nutrition & Dietetics
University of Central Arkansas
Master of Health Science (MHS) - Healthcare Administration
Purdue University Global