Danielle Bailey
Chapel Hill,NC
Summary
Well-rounded Small Business Owner offers account management, budgeting and customer relations expertise paired with outstanding leadership and communication abilities. Spirited and hardworking professional with six years of experience growing and stabilizing business. Tech-savvy collaborator with solid foundation of business acumen.
Overview
10
10
years of professional experience
Work History
Lead Gallery Host
Hyatt Place.
Chapel Hill, NC
10.2023 - Current
- Managed team of front desk agents, supervising personnel in issue resolution.
- Verified customer credit to establish payment method for accommodations.
- Responded to and resolved guest issues or complaints.
- Oversaw reservations received from direct calls and provided room availability information.
- Mentored new employees, demonstrating best methods for servicing clients and guests.
- Investigated customer complaints in a timely manner and sought resolutions that were satisfactory to both parties.
- Delegated work to staff, setting priorities and goals.
Creative Consultant - Playmakers Theatre Company
University of North Carolina at Chapel Hill
Chapel Hill, NC
09.2023 - Current
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Conducted regular meetings with staff members to discuss upcoming events or projects.
- Created budgets for each production according to allocated funds.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Beauty Salon Owner
The LocHER Room
Chapel Hill, NC
03.2018 - Current
- Developed business from ground up and prepared records and operations for smooth handover to new owners.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Drove impeccable customer service and inspired team members to cultivate loyal business relationships with clientele.
- Created and managed the budget for all salon-related expenses, including supplies and personnel.
Education
Associate of Arts - Cosmetology
Durham Technical Community College
Durham, NC06-2020
Bachelor of Science - Exercise And Sports Science
University of North Carolina At Pembroke
Pembroke, NC12-2014
Skills
- Strong Leadership
- Cross-Functional Teamwork
- Sales Proficiency
- Hospitality and Service Knowledge
- Client Relationship Management
- Strong Interpersonal Skills
- Culture Building
- Brand Building
- Schedule Management
- Customer Retention
- Customer Service Expertise
- Account Management
- Guest Conflict Resolution
- Goal Setting
References
References available upon request.
Timeline
Lead Gallery Host
Hyatt Place.
10.2023 - Current
Creative Consultant - Playmakers Theatre Company
University of North Carolina at Chapel Hill
09.2023 - Current
Beauty Salon Owner
The LocHER Room
03.2018 - Current
Associate of Arts - Cosmetology
Durham Technical Community College
Bachelor of Science - Exercise And Sports Science
University of North Carolina At Pembroke
Similar Profiles
Natalie OntiverosNatalie Ontiveros
Front Desk Agent at Hyatt Place.Front Desk Agent at Hyatt Place.
Robert VanBenschoten JrRobert VanBenschoten Jr
Area Sales Manager at Hyatt Place New York City/Times Square & Hyatt Place ChelseaArea Sales Manager at Hyatt Place New York City/Times Square & Hyatt Place Chelsea
Robert VanBenschoten JrRobert VanBenschoten Jr
Area Sales Manager at Hyatt Place New York City/Times Square & Hyatt Place ChelseaArea Sales Manager at Hyatt Place New York City/Times Square & Hyatt Place Chelsea