Danielle Bailey
Port Deposit,Maryland
Summary
Dedicated professional with demonstrated strengths in debt and asset recovery, customer service and time management. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
21
21
years of professional experience
Work History
Dsp/cmt
Ccr
North East, MD
04.2024 - Current
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
- Ability to drive vans, tie down training
- Med run experience
- Daily activities
- Cared for 5 clients per day
- Administration of meds to entire day program including tube feeding and nebulizer
Collections Recovery Specialist
Freedom Federal Credit Union
Bel Air, Maryland
07.2014 - Current
- Investigated and resolved charged off balances.
- Resolved client billing problems by collecting direct payments and setting up payment plans.
- Worked directly with attorney's offices and collection agencies to resolve debt.
- Represented credit union at court cases for judgments.
- Achived monthly recovery set forth
Customer Service Team Leader
Bank of America
Newark, Delaware
02.2008 - 06.2014
- Addressed and resolved customer concerns and complaints.
- Trained team members in correct procedures and successful customer service strategies.
- Fielded escalated customer calls transferred from front-line customer service representatives.
- Managed customer expectations by communicating accurate timeframes and checking on progress.
- Improved team results by coaching under-performing team members.
- Acknowledged and directed customer requests for additional products or services to appropriate licensed representatives.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
Account Manager
Bel Air Auto Auction
Bel Air, Maryland
09.2004 - 01.2008
- Coordinated remarketing sales of repossessed vehicles with credit unions and banks.
- Handled administrative tasks expertly, including updating accounts and producing professional business correspondence.
- Defined client needs and business requirements to meet and exceed expectations.
Education
Diploma - undefined
Perryville High School
Perryville, MDSkills
- Decision making
- Task prioritization
- Multitasking
- Attention to detail
- Microsoft Word, Excel, Outlook
Timeline
Dsp/cmt
Ccr
04.2024 - Current
Collections Recovery Specialist
Freedom Federal Credit Union
07.2014 - Current
Customer Service Team Leader
Bank of America
02.2008 - 06.2014
Account Manager
Bel Air Auto Auction
09.2004 - 01.2008
Diploma - undefined
Perryville High School