Danielle Baird
New York,NY
Summary
Motivated Teacher's Assistant with deep passion for helping students excel by supporting teachers and enhancing classroom environments. Proficient in organizing supplies, cleaning rooms and planning fun activities. Good tutoring, recordkeeping and time management skills.
Overview
18
18
years of professional experience
Work History
Educational Assistant
Department Of Education
New York, NY
09.2014 - Current
- Assisted teachers with preparing classroom materials and activities.
- Conducted one-on-one tutoring sessions with students who needed extra support.
- Administered standardized tests to assess student progress.
- Provided individualized instruction for special needs students according to their IEPs.
- Helped students develop study skills such as note taking, time management, and organization techniques.
- Collaborated with teachers to develop lesson plans that are tailored to each student's learning style and academic level.
- Created a positive learning environment by encouraging cooperation among students.
- Developed instructional materials appropriate for different grade levels.
- Participated in team teaching activities such as small group instruction or whole class discussions.
- Contributed to development of syllabi, visual aids, answer keys, supplementary notes and class discussion topics.
Customer Experience Specialist
Symbiotic Salon System
New York, NY
10.2013 - 09.2014
- Developed customer service policies and procedures to ensure optimal customer experience.
- Engaged with customers via phone, email, chat or social media platforms for responding to their inquiries.
- Analyzed customer feedback and complaints to identify areas of improvement in the customer experience process.
- Collaborated with other departments such as sales, marketing, product development and finance teams for understanding customer needs better.
- Assisted in designing new strategies for improving the overall customer journey.
- Created reports on customer experience trends and metrics using data analytics tools.
- Monitored online reviews of customers and responded promptly where required.
- Provided recommendations on how to improve the quality of service provided to customers.
Teller Coordinator
Bank of America
New York, NY
11.2009 - 03.2010
- Monitored teller staff to ensure accuracy in customer service and compliance with bank policies and procedures.
- Performed daily operational tasks such as balancing cash drawers and reconciling transactions.
- Assisted customers with various banking inquiries including account balances, deposits, withdrawals, transfers, loan payments.
- Provided guidance on proper documentation requirements for complex transactions.
- Maintained accurate records of all financial transactions conducted at the branch.
- Reviewed suspicious activity reports from tellers and took appropriate action when needed.
- Created monthly reports detailing teller performance metrics such as number of accounts opened or closed.
- Audited teller cash drawers and maintained records of teller cash balancing.
Bank Teller
North Fork Bank
New York, NY
02.2006 - 11.2009
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Performed cash handling duties including counting currency, coins and checks.
- Processed loan payments by verifying funds availability prior to disbursing funds.
- Prepared reports on transaction activity for management review.
- Responded and assisted customers with account inquiries and updates.
- Maintained confidentiality of bank records and client information.
- Built and maintained client relationships through quality, personalized interactions.
Education
Bachelor of Science - Foods, Nutrition, And Wellness Studies
Queens College of The City University of New York
Flushing, NY05-2024
Skills
- Classroom Management
- Group and individual instruction
- Progress Reporting
- Project-based learning
- Customer Relationship Management
- Financial Transactions
- Customer Needs Assessment
- Solutions management
- Customer Service
- Account Management
- Business development understanding
Timeline
Educational Assistant
Department Of Education
09.2014 - Current
Customer Experience Specialist
Symbiotic Salon System
10.2013 - 09.2014
Teller Coordinator
Bank of America
11.2009 - 03.2010
Bank Teller
North Fork Bank
02.2006 - 11.2009
Bachelor of Science - Foods, Nutrition, And Wellness Studies
Queens College of The City University of New York