Danielle Banda
Fort Worth,TX
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
American Eagle Builders
Arlington, TX
03.2010 - 09.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Supported sales team members to drive growth and development.
- Collected deposits or payments and arranged for billing.
Warranty Specialist
American Eagle Builder Supply
Arlington, TX
03.2010 - 09.2024
- Coordinated with cross-functional teams to resolve complex or escalated warranty claims.
- Collaborated with suppliers and vendors on resolving quality problems that resulted from defective products under warranty coverage.
- Facilitated communication between customers, vendors, and internal departments during the claims process.
- Assisted with training new staff members on proper handling of customer inquiries related to warranties.
- Provided technical assistance when needed during troubleshooting activities for customers' products under warranty coverage.
- Responded promptly and professionally to customer requests for information about their product's warranty status.
- Reviewed warranty documents to ensure accuracy and completeness of information.
- Organized information by using spreadsheets, databases or word processing applications.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
Education
High School Diploma -
Lamar High School
Arlington, TX05-2005
Skills
- Paperwork Processing
- Account updating
- Inbound and Outbound Calling
- Appointment Scheduling
- Product Knowledge
- Data Entry
- Scheduling
- Call Management
- Researching
- Filing
- Staff Training
- Spreadsheets
- Building rapport
- Credit card payment processing
- High-energy attitude
- Lead Generation
- Customer Service
- Payment Processing
- Problem-solving abilities
- Warranty Service
- Active Listening
Timeline
Customer Service Representative
American Eagle Builders
03.2010 - 09.2024
Warranty Specialist
American Eagle Builder Supply
03.2010 - 09.2024
High School Diploma -
Lamar High School
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