Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Danielle Banda

Hillsboro,Oregon

Summary

With a unique blend of interpersonal skills and a strong desire to learn and grow within a customer service leadership role, brings a solid understanding of customer service principles and effective communication techniques. Ready to utilize and further develop problem-solving and team-building skills in the desired position.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Lead Direct Support Professional

Community Services Inc.
12.2023 - Current
  • Enrich their quality of life by assisting with daily living activities including cooking, hygiene routines, cleaning, shopping, and other preferred activities.
  • Followed medication and financial management procedures as directed by each individuals support plan.
  • Provided reliable and timely transportation for clients to appointments, community events, and other essential engagements.
  • Promoted a positive environment for clients through compassionate direct support and effective behavior management techniques.
  • Maintained accurate documentation on all aspects of client care to ensure compliance with regulations and facilitate interdisciplinary collaboration.

Team Lead Customer Support

Macy's
08.2021 - 12.2023
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.

Assistant Store Manager

Swarovski
05.2018 - 03.2020
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

Education

Cosmetology -

Marinello Schools of Beauty
Las Vegas, Nevada
08.2014

High School Diploma -

Sacred Hearts Academy
Honolulu, Hawaii
05.2013

Skills

  • Patient Care Assistance
  • Relationship Building
  • Strong Interpersonal Skills
  • Medication Management
  • Activities of Daily Living
  • Prioritization and Scheduling
  • Strategic Problem Analysis
  • Nutritional Meal Planning
  • Support for Individuals with Developmental Disabilities
  • Positive Behavior Support
  • Maintaining Clean Environments
  • Strong Technical Computer Skills
  • Efficient Task Management
  • Empathetic Understanding
  • Emotional Intelligence
  • Effective Patience Management
  • Strategic Leadership

Certification

  • CPR Certification
  • First Aid and AED Certification
  • OIS Training
  • Valid Driver's License

Timeline

Lead Direct Support Professional

Community Services Inc.
12.2023 - Current

Team Lead Customer Support

Macy's
08.2021 - 12.2023

Assistant Store Manager

Swarovski
05.2018 - 03.2020

High School Diploma -

Sacred Hearts Academy

Cosmetology -

Marinello Schools of Beauty
Danielle Banda