Danielle Banks
Louisville,KY
Summary
Personable Housing Specialist/ Career Coach committed to maintaining positive communications and relationships with clients, property managers, landlords and housing agencies in Louisville KY. Expertise in providing housing coordination services, supporting clients in maintaining independent housing goals and performing thorough housing inspections. Excellent case management, recordkeeping and problem-solving capabilities.
Overview
4
4
years of professional experience
Work History
Housing Specialist/Career Coach
Goodwill Industry Of Kentucky
08.2023 - Current
- Improved tenant satisfaction by addressing and resolving housing concerns in a timely manner.
- Streamlined application processes for prospective tenants, resulting in reduced wait times and increased occupancy rates.
- Enhanced community relationships with local organizations, leading to increased resources and support for residents.
- Conducted thorough property inspections to maintain compliance with federal, state, and local regulations.
- Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
Patient Engagement Specialist
Landmark Recovery
10.2021 - 03.2024
- As a Patient Engagement Specialist, I monitor & provide accountability to patients in treatment and embarking on their recovery
- Monitor patients regularly, resolve conflicts, and respond to critical situations
- In addition, I regularly interact with other clinical staff to aid in the recovery process
- Specialize in one-on-one patient engagement and retention tactics
- Diffuse conflicts, ensure patient compliance with treatment protocols and involve other clinical staff
- Facilitate therapy groups and lead patients in light daily fitness classes and enrichment activities, including guided meditation, community building, and free time.
Certified Nursing Assistant
Treyton Oak Towers
09.2020 - 12.2021
- As a Certified Nursing Assitant, I provided care to patients under the supervision of nurses
- Observe patient's condition via vitals (blood pressure, pulse, and blood sugar assist with patient admission and discharges by updating and separating medical charts
- Assist with administrative duties such as answering phones, filing, making copies, and faxing
- I documented all care.
Education
Master of Science - Family And Community Services
Indiana Wesleyan University
Marion, IN11.2025
Bachelor's degree in Social Work - Community Base Service
Indiana Wesleyan University
Louisville, KY12.2024
Skills
- Crisis intervention
- Documentation review
- Microsoft PowerPoint
- Customer service
- Time management
- Human resources
- Case Management
- Negotiation
- Tenant rights
- Affordable housing
Additional Information
Customer service overall I have been a caregiver for many years. My leadership skills have always set me apart from everyone else. Whenever there is an issue, I stop and solve the problems that may be a hand., School-Based Decision Making (SBDM) Council, 11/01/21, Present, School-Based Decision Making (SBDM) Councils create school policies and make a wide range of decisions, from selecting textbooks to choosing a new principal. Most JCPS schools have a council, and most boards include three teachers, two parents, and an administrator. The teachers and parents are elected to the committee. All SBDM Council policies are designed to help boost student achievement and must be consistent with Jefferson County Board of Education (JCBE) policies.
Personal Information
Title: Career Coach
Timeline
Housing Specialist/Career Coach
Goodwill Industry Of Kentucky
08.2023 - Current
Patient Engagement Specialist
Landmark Recovery
10.2021 - 03.2024
Certified Nursing Assistant
Treyton Oak Towers
09.2020 - 12.2021
Master of Science - Family And Community Services
Indiana Wesleyan University
Bachelor's degree in Social Work - Community Base Service
Indiana Wesleyan University
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