Alexia Boyd
Humble
Summary
Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Overview
10
10
years of professional experience
Work History
Team Lead Dealer Customer Advocate
Percepta
09.2021 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Administrative Assistant
Linder Learning
10.2018 - 01.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among employees.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Implemented new CRM system to track client interactions, improving response times and client satisfaction.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
Operations Coordinator
Amazon
06.2017 - 07.2018
- My responsibilities were to pack customers’ items, and add labels onto boxes, sort packages and pick items for each order
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Provided direction and guidance to internal teams in order to achieve targets.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Oversaw day-to-day operations of large teams across several sites.
- Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
- Contributed to the development of departmental policies and procedures ensuring consistency across the organization.
- Worked with vendors to make purchases and reconcile invoices.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Courtesy Booth Clerk
Food Town
01.2015 - 05.2017
- Played a pivotal role in retaining valuable clients during challenging situations through proactive communication and problem-solving skills.
- Demonstrated adaptability by stepping into different roles as needed during busy periods or staff shortages, ensuring continued productivity within the store environment.
- Handled cash, check, and credit card transactions accurately for seamless transactions and minimal discrepancies.
- Assisted customers with locating products and answering inquiries, resulting in a positive shopping experience.
- Balanced cash drawers daily to ensure accurate financial records and prevent potential losses.
- Streamlined workflow by organizing necessary supplies and equipment for smooth daily operations at the courtesy booth.
- Maintained comprehensive knowledge of store promotions, sales events, and policies to provide accurate information to customers.
- Notified management of issues such as suspected theft or property defacement.
- Resolved customer complaints to full satisfaction of customer.
- Participated in regular training sessions on new systems or procedures, increasing proficiency in various aspects of the Courtesy Booth Clerk role.
- Promoted a safe shopping environment by reporting suspicious activity or potential security risks to management immediately upon identification.
- Processed returns, exchanges, and refunds promptly to maintain customer loyalty and satisfaction.
- Collaborated with team members to address any discrepancies or issues that arose during shift operations.
- Established a friendly and welcoming atmosphere at the courtesy booth, resulting in increased customer engagement and satisfaction levels.
Education
Medical Assistant Certificate -
Fortis community college
10.2017
High School Diploma -
Benjamin O Davis High School
06.2015
Skills
- Team Lead
- Data entry
- Phone Etiquette
- Microsoft Outlook
- Communication
- Multitasking
- Typing
- Conflict Management
- Customer Service
- Case Management
- Time Management
- Organizational
- Leader
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Quality control
- Workplace safety
- Process improvement
- Complaint resolution
- Production monitoring
- Diversity and inclusion
- Key performance indicators
Timeline
Team Lead Dealer Customer Advocate
Percepta
09.2021 - Current
Administrative Assistant
Linder Learning
10.2018 - 01.2020
Operations Coordinator
Amazon
06.2017 - 07.2018
Courtesy Booth Clerk
Food Town
01.2015 - 05.2017
Medical Assistant Certificate -
Fortis community college
High School Diploma -
Benjamin O Davis High School