Hi, I’m
Danielle Banner
Executive Vice President
Columbus,OH
Summary
Dynamic and results-driven executive with an impressive track record of over two decades in the financial services industry. Proven expertise in strategic planning, flawless execution, cross-cultural leadership, and risk management. Recognized for developing and executing sound financial plans, consistently driving remarkable growth in revenue and capturing substantial market share. A visionary leader with a profound impact on regulatory compliance and while surpassing profitability targets.
Overview
21
years of professional experience
Work History
Estate Information Services
Executive Vice President
11.2015 - Current
Job overview
- Responsible for monitoring departmental operations, managing client/vendor relationships, developing strategic goals, and identifying business opportunities that will maximize performance, drive revenues, and achieve business’s profitability goals
- Led digital transformation project, generating $1M in revenue and 27% increase in online conversions within its first six months.
- Renegotiated contract with vendor, Lexis Nexis, resulting in annual cost savings $500k.
- Led design and conversion of client portfolio from third party to first party; this was EIS' first experience in first party debt collection. Maintained excellence in execution. Awarded first ever, "Best Audit Results" by Discover Financial Services.
- Surpassed expectations by achieving unprecedented growth in first year of operation by effectively building high performing teams and using analytics to measure achievable results.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Formulated and executed strategic initiatives to improve service offerings.
- Oversaw business-wide changes to modernize procedures and organization.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities (upskill).
- Created succession plans to provide continuity of operations during leadership transitions.
- Represented organization at industry conferences and events.
- Cultivated company-wide culture of innovation, collaboration and compliance.
- Directed technological improvements, reducing waste and business bottlenecks.
- Shaped solutions and approaches by leveraging economic trends and consumer insights.
- Analyzed industry trends and tracked competitor activities to inform decision making.
Estate Information Services
Interim Compliance Officer
07.2020 - 12.2021
Job overview
- Collaborated with internal and external stakeholders, auditors and legal counsel to identify risks, and ensure controls, new and existing business, systems, policies, and processes are adequate, appropriate, and effective.
- Identified, investigated and documented compliance violations and recommended corrective measures.
- Developed and maintained compliance database, tracking all compliance activities and documents.
- Conducted regular periodic assessments against Consumer Financial Protection Bureau (CFPB) Supervision & Examination Manual.
- Prepared and submitted 75 regulatory filings in timely manner.
- Confirmed data and licensing information through investigations and notified violators of required changes to bring operations into compliance.
- Developed risk assessment models to identify potential compliance risks.
- Act as primary point of contact for 17 comprehensive client and regulatory audits; all audits received highest rating possible.
- Evaluated and monitored supplier and partner relationships to support compliance.
Estate Information Services
Vice President
04.2013 - 11.2015
Job overview
- Demonstrated proficient leadership skills to motivate 80 team members and 10 managers.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Clarified roles, responsibilities and expectations of staff; implemented standardized evaluation criteria to ensure that all employees are assessed on role-specific objective standards.
- Collaborated with senior management to develop strategic initiatives and long term goals.
Estate Information Services
Director of Estate Recoveries
10.2010 - 04.2013
Education
The Ohio State University
Bachelor of Arts / Double from Sociology & Criminology
2003
University Overview
Presentations
Company Culture & Impact on Recruiting & Retention
Discover Financial Services, Panelist
Skills
- Active Listening
- Critical Thinking
- Operational Efficiency
- Process Improvement
- Strategic Planning
- Complex Problem-Solving Mastery
- Change and Growth Management
- Effective Communicator and Public Speaker
- Project Oversight
- Analytical and Critical Thinker
- Executive Leadership
- Partnership Development
- Business Plan Development
- Risk and Mitigation Analysis
- Leadership and People Development
- Systems Thinker
- Corporate Strategy and Development
- Results Orientation
Accomplishments
- Company Culture & Impact on Recruiting & Retention Discover Financial Services, Panelist, May 2023.
- "4 Things to Know Before You Leave Your Comfort Zone", Women In Consumer Finance article, April 2023.
- People don’t quit companies – they quit managers. How to be a great one. Women in Consumer Finance, Workshop Facilitator, December 2022.
- New Way of Working and the Talent Landscape American Express, Panelist, September 2022.
- How to Use Emotional Intelligence to Accelerate Your Career. Women in Consumer Finance, Interview, August 2022.
- How to Adapt in the Face of Constant Change Women in Consumer Finance, Virtual Workshop Facilitator, July 2022.
Affiliations
- Member, The Association of Credit and Collection Professionals.
- Advisory Board Member, Ashland University Women In Leadership Program.
Timeline
Interim Compliance Officer
Estate Information Services
07.2020 - 12.2021
Executive Vice President
Estate Information Services
11.2015 - Current
Vice President
Estate Information Services
04.2013 - 11.2015
Director of Estate Recoveries
Estate Information Services
10.2010 - 04.2013
The Ohio State University
Bachelor of Arts / Double from Sociology & Criminology
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