Danielle Barker
Hampton,VA
Summary
Administrative professional with background in optimizing office functions and improving organizational efficiency. Known for reliable support and adaptability in dynamic environments. Brings strong organizational skills and attention to detail, fostering effective team collaboration and goal achievement. Skilled in data analysis and workflow optimization, I've significantly contributed to strategic planning and organizational development, demonstrating leadership and a commitment to excellence.
Overview
17
17
years of professional experience
Work History
Human Resources Administrative Specialist
YMCA
Hampton, VA
03.2024 - Current
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
- Collaborated with department managers on workforce planning strategies to identify staffing needs within their teams accurately.
- Provided assistance during annual performance review processes, collecting data to help inform evaluations and goal setting initiatives.
- Facilitated diversity training programs, promoting inclusive workplace culture.
- Assisted in creation of training and development programs, addressing skill gaps and promoting career growth.
- Addressed employee grievances, facilitating conflict resolution and maintaining positive work atmosphere.
- Created detailed agendas for executive meetings, allowing participants to prepare in advance for productive discussions.
- Coordinated large-scale corporate events, providing a professional environment for networking and collaboration.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
- Trained new hires in company policies, standard operating procedures, and software systems related to accounts receivable functions, ensuring seamless integration into the team''s operations.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Client Liaison
The Center of Veterinary Expertise
Suffolk, VA
10.2020 - 08.2024
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Maintained confidentiality of sensitive client information while handling financial transactions accurately.
- Increased accuracy of medical records by diligently updating patient information during each visit.
- Performed various administrative tasks by filing, copying and faxing documents.
- Received and routed laboratory results to correct clinical staff members.
- Conducted patient intake interviews, recording and documenting relevant information.
Dental Receptionist
Oyster Point Dentistry
Newport News, VA
10.2023 - 03.2024
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Streamlined patient check-in and check-out processes, minimizing delays and enhancing overall experience.
- Reduced no-show rates through timely and effective appointment reminders and confirmations.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Received and routed laboratory results to correct clinical staff members.
Medical Administrative Secretary
Lakeland Hospital
St. Joseph, MI
05.2013 - 01.2019
- Improved office efficiency by implementing electronic health record system, reducing paperwork and streamlining workflows.
- Served as liaison between healthcare providers and patients'' families, ensuring clear communication regarding treatment plans and progress updates.
- Trained new administrative staff members in proper procedures and protocols, ensuring consistent quality of service for patients.
- Contributed to smooth daily clinic operations by managing telephone lines, directing calls appropriately and taking detailed messages when needed.
- Assisted physicians with accurate transcription of medical reports, ensuring timely communication with patients and other healthcare providers.
- Managed sensitive patient data securely, maintaining strict compliance with HIPAA regulations.
- Coordinated multidisciplinary team meetings, facilitating effective communication among healthcare providers for optimal patient care.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Provided administrative support during audits or inspections, ensuring efficient retrieval of required documents showcasing compliance with regulatory standards.
- Performed various administrative tasks by filing, copying and faxing documents.
Human Resources Management Specialist
United States Army
Joint Base Lewis-McChord, WA
07.2008 - 03.2012
- Managed client relationships effectively by maintaining open lines of communication and promptly addressing concerns or issues as they arose.
- Mentored subordinates to develop leadership skills, fostering a culture of continuous improvement within the organization.
- Championed diversity initiatives within the unit to create an inclusive and respectful environment for all personnel.
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved conflicts efficiently by applying appropriate mediation techniques when addressing personnel disputes or disagreements.
- Updated Soldiers SGLI and pertinent insurance/benefit selections.
- Directed collection, organization and application of field intelligence and combat data to enhance troop safety and operational success.
Education
MBA - Human Resources Management
Liberty University
Lynchburg, VA04-2026
Bachelor of Science - Healthcare Administration
ECPI University
Newport News, VA05-2018
Skills
- Customer service expertise
- Operations management
- Human resources management
- Data analysis
- Administrative support experience
- Scheduling
- Billing oversight
- HIPAA compliance
- Calendar management
- Workflow optimization
- Risk management
- Recruiting
Timeline
Human Resources Administrative Specialist
YMCA
03.2024 - Current
Dental Receptionist
Oyster Point Dentistry
10.2023 - 03.2024
Client Liaison
The Center of Veterinary Expertise
10.2020 - 08.2024
Medical Administrative Secretary
Lakeland Hospital
05.2013 - 01.2019
Human Resources Management Specialist
United States Army
07.2008 - 03.2012
MBA - Human Resources Management
Liberty University
Bachelor of Science - Healthcare Administration
ECPI University