Danielle Barker
Lynnwood
Summary
Passed AIC 300
Xactimate 2 certified
Mentor and trainer to new hires
Subject matter expert
Overview
12
12
years of professional experience
1
1
Certification
Work History
Account Manager
Sedgwick
07.2023 - Current
- Utilizes special account instructions to obtain individual customer information and adhere to instructions; identifies, initiates, and coordinates various specialized services such as subrogation, fraud evaluation or case management review to resolve claims.
- Establishes and maintains effective relationship with internal and external customers and coworkers; communicates effectively and timely.
- Mentors/coaches account representatives and account specialists; facilitates round table discussions within the assigned team.
- Investigates, evaluates and resolves claims; identifies potential problems/trends in claim files and takes corrective action or makes corrective recommendations; interprets medical reports and state law or jurisdictional law in claim handling.
- Applies jurisdictional knowledge to properly assess the indemnity and expense exposure of assigned claims and appropriately interprets and applies insurance coverage.
- Reviews client files and collaborates with team to prepare information which includes thorough analysis of file strategies, claims status and emerging trends.
- Proactively manages litigation in conjunction with client requirements; works constructively with client and legal representatives to resolve claims.
- Ensures compliance and best possible outcomes by minimizing financial liability.
- Compiles requirements in order to prevent penalties and fines; utilizes instructions and tools provided to ensure that all state required documentation is issued accurately and in timely manner in accordance with specific jurisdictional timeframes and guidelines.
- Monitors reports as assigned and documents compliance with key jurisdictional requirements (i.e. EDI, timeliness of benefit payments, etc.); assists Team Lead in tracking completion of team’s tasks and projects; reviews documents and submits in timely manner; and assists with takeover and reverse takeover projects ensuring that claim files are transferred and handled appropriately
Senior Commercial Property Adjuster
Engle Martin
02.2022 - 07.2023
- Determines coverage and identifies coverage issues related to various claims, applying a working knowledge of applicable insurance policies and relevant coverage and loss types. Issue appropriate Reservation of Rights and/or declination letters with supervision.
- Establishes contact and maintains effective professional relationships with insured parties, agents, brokers, public adjusters, attorneys, and others involved in the claims process.
- Review claims and claim status with clients and brokers as necessary to facilitate the prompt, accurate resolution of claims filed.
- Obtains and prepares the necessary documentation associated with the prompt, accurate, and thorough verification of losses and administration of claims.
- Follows established policies, procedures, and processes in preparing information, and submits reports and documents in a timely manner and in accordance with insurer’s standards and expectations.
- Ensures the accuracy of information collected to identify fraud and proper reporting.
- Reviews documentation an work products of field adjusters and make recommendations to clients based on the information provided.
- Conducts prompt, thorough investigations of claims as required and evaluate damages.
- Assesses subrogation potential of losses and recommend files to subrogation examiners as appropriate.
- Provides support to the EM teams in response to catastrophic events.
Property Field Adjuster
Allstate
02.2021 - 02.2022
- Investigate and determine coverage concerns for dwelling and contents damages
- Handle moderate to complicated losses
- Advanced Xactimate knowledge
- Writes estimates for moderate property losses virtually or on site
- Works with insureds, public adjusters, and contractors for claim resolution
- Average claim cycle time under 13 days
- Explains coverages and loss payments to insureds
- Coordinates with multiple vendors on repairs
- Works with little supervision
- Winner of Golden Compass award
- Helped to train new adjusters in field work and inside claims handling
- Subject matter expert for the team
Subrogation Recovery Specialist
Chubb
10.2018 - 02.2021
- Interacts with property claims, both personal and commercial
- Responsible for recovering claim payments from liable parties
- Negotiates settlements with other companies, attorneys, and adverse carriers
- Works with counsel to effectively recover on files
- Works with market share claims
- Completes investigations to determine recovery potential
- Communicates with insureds, agents, company officers, and various staff
- Median recovery amounts per month averaging 300k
- Member of diversity council
- Arbitrator for property claims on Arb Forums
- Taking CPCU courses
Property Claims Adjuster II
USAA
04.2017 - 10.2018
- Oversees resolution of claims involving moderate damage to homes and belongings.
- Interacts with insureds and contractors to evaluate and create estimates
- Advanced knowledge of Xactimate and Xactanalysis software
- Evaluates policies for coverage gaps and advises insureds of applicable products
- Helps team members out with file handling and assists new team members with claims
- Supports company by working overtime during CAT events
- Puts together estimates for dwelling damage to reach fair claims settlement
- Intermediate knowledge of building codes and materials
- · On field bench for personal property on site assistance for large losses·
- On CAT deployment team for onsite adjusting during large CAT events·
- Helped develop templates for standardized documentation across the team·
- Reported directly to VP of claims on options for more streamlined education and pressure points for claims handlers
Property Claims Adjuster III
USAA
04.2016 - 04.2017
- Handles any personal property damages
- Split files with large loss adjusters for personal property assessment
- Communicates with insureds and contractors for status updates and billing estimates
- Uses Xactimate pricing and web search to reach fair claims settlement
- Utilizes internal jewelers network for jewelry appraisals and replacement
- Handles first notice of loss for CAT claims
Auto Non-Injury Claims Adjuster
GEICO
03.2015 - 04.2016
- Direct customer interaction in receiving new claims
- Handling existing claims and refer to higher levels
- Set up appointments for repairs and rentals
- Review policies for underwriting referrals
- Investigate liability disputes
- Interact with body shops, adjusters, attorneys’ offices
- Peer to peer coaching
- Helped develop trainees for call support
- Assisted with total loss and SIU claims
- Worked overtime during large storm events
Risk Assistant
Allstate
01.2013 - 03.2015
- Help agents evaluate policies to expand profitable growth
- Review key risk factors in dwellings for new and renewal properties
- Work with agents to mitigate risks to prevent future losses
- Day to day interaction with agency and staff to help write, monitor policies, and to resolve problems
- Analyze policy risk to help manage good business decisions
- Identify inefficiencies in workflow process and suggest solutions to management
- Can effectively use Access, PowerPoint, Outlook, and other proprietary systems to evaluate customer portfolios for renewals and referrals
- Proactively developed team job aid for viewing active endorsements and presented to team
- Helps to monitor and train new team members
- Accessed Excel spreadsheets for the Illinois DOI policy review, helped process hundreds of policies to complete review on time
- Worked with regional support to clarify new policy guides
- Emails and sends out several presentations for any new changes or job aids for underwriting
- Work with team members to establish team policies for processing and handling business effectively, on when a policy can be reinstated or rewritten
- Monitor and review workflow for forecasting reports
- Process new business and renewal auto policies
Education
Insurance Studies program
Kent
06.2025
Fine Arts, English, Art History
Kent-Stark College
01.2004
High School Diploma - undefined
GlenOak High School
06.2001
Skills
- Microsoft Office, Access, Outlook, PowerPoint, Excel
- POS Systems
- Multiple phone lines
- DOS systems
- Xact estimating systems
- Xactimate 1 and 2 certified
- Familiar with most claims diary systems
Certification
AIC 300
Xactimate 2
Timeline
Account Manager
Sedgwick
07.2023 - Current
Senior Commercial Property Adjuster
Engle Martin
02.2022 - 07.2023
Property Field Adjuster
Allstate
02.2021 - 02.2022
Subrogation Recovery Specialist
Chubb
10.2018 - 02.2021
Property Claims Adjuster II
USAA
04.2017 - 10.2018
Property Claims Adjuster III
USAA
04.2016 - 04.2017
Auto Non-Injury Claims Adjuster
GEICO
03.2015 - 04.2016
Risk Assistant
Allstate
01.2013 - 03.2015
Insurance Studies program
Kent
Fine Arts, English, Art History
Kent-Stark College
High School Diploma - undefined
GlenOak High School
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