Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Barnes

Camden,DE

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

21
21
years of professional experience

Work History

Office Manager/Auditor

EZ Cash of Delaware
Dover, DE
08.2005 - Current
  • Developed and implemented office policies and procedures.
  • Maintained a filing system for records and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Provided administrative support to the management team, including preparing reports.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Managed operations, including greeting visitors and answering questions.
  • Performed general bookkeeping duties such as reconciling bank statements
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Provided training to new hires on office policies and procedures.
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Reviewed files and records to obtain information and respond to requests.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Interpreted and communicated work procedures and company policies to staff.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Reviewed employee performance and provided ongoing feedback to management.
  • Prepared detailed audit workpapers for review by senior auditors.
  • Drafted reports summarizing audit results while highlighting any irregularities or inconsistencies found during the process.
  • Provided guidance on improving internal controls over business processes.
  • Reviewed client documentation including contracts, pay stubs, and bank statements.
  • Ensured timely completion of all assigned tasks within set deadlines.
  • Presented audit results to management teams, delivering information in non-technical terms for easy understanding.

Finance CSR for Transcore

Advantage Human Resources
Philadelphia, PA
04.2005 - 08.2005
  • Provided customer service support to customers over the phone.
  • Handled customer inquiries and complaints in a timely manner.
  • Researched required information using available resources.
  • Followed up with customers to ensure their satisfaction.
  • Collected payments from customers over the phone.
  • Processed payments accurately using POS systems or other payment processing devices.

New Account Specialist

MBNA
Dover, DE
06.2003 - 11.2004
  • Conducted outbound calls to potential customers.
  • Provided product information, pricing details and special offers to interested customers.
  • Suggested additional products or services that would benefit the customer.
  • Identified opportunities to cross-sell products and services to existing customers.
  • Listened attentively to customer needs in order to provide appropriate solutions.
  • Used scripted sales strategies to converse with customers reached by automatic systems.
  • Contacted private individuals or businesses by telephone to solicit sales.
  • Reached out to multiple potential accounts each month.
  • Presented information about membership details and purchase advantages.
  • Set up new accounts and listed personal details in the system.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.

Education

High School Diploma -

James H. Groves
Woodside, DE
06-1999

Skills

  • Customer Service
  • Data Entry
  • Policy Development
  • Employee Supervision
  • Office Management
  • Administrative Support
  • Compliance Monitoring
  • Bookkeeping
  • Customer Relations
  • Clear oral/written communication
  • Employee Training
  • Policy Implementation
  • Information Protection
  • Office Administration
  • Report Writing
  • Relationship Building
  • Policy and procedure modification
  • Organizational Skills
  • Conflict Management

Timeline

Office Manager/Auditor

EZ Cash of Delaware
08.2005 - Current

Finance CSR for Transcore

Advantage Human Resources
04.2005 - 08.2005

New Account Specialist

MBNA
06.2003 - 11.2004

High School Diploma -

James H. Groves

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Danielle Barnes