Danielle Barnett

Managed daily posting of payments to customers' accounts. Reviewed customer accounts and updated payment information as needed. Performed daily data entry of financial transactions into accounting software. Assisted in resolving customer billing disputes, credit issues, and discrepancies.

• Created aging reports on customer accounts receivable balances and communicated with customers regarding overdue payments.
• Reconciled customer statements against internal records to identify any discrepancies or errors.
• Worked collaboratively with other departments such as Sales and Customer Service to resolve outstanding issues quickly.

Managed and processed orders accurately, while ensuring timely delivery of goods and services. Collaborated with logistics, marketing, warehouses, credit, commercial division, commercial byline, liaison between outside sales representatives, and accounts to optimize customer service. Maintained customer relationships by providing daily feedback on orders and inventory status with reporting standards. Researched claims to correct billing and shipping errors, identify the causes, and resolve overall problems.

• Collaborated with internal teams on new product launches or changes in existing offerings.
• Generated weekly and monthly financial statements of customers' and internal employees' credit card purchases.
• Maintained accurate records of all customer interactions within the company's CRM system.

Served in dual roles to deliver accounting and credit card initiatives. Performed data entry tasks into computer databases from paper documents. Developed spreadsheets to track project progress, budgets and other related data. Processed employees' applications for credit limit increases and decreases. Recommended improvements to existing processes that would improve efficiency within the department.

• Execute full life cycle project management and leadership priorities tasked by management to spearhead internal control policies to secure company assets.
• Initiated follow-up calls to delinquent customers to collect outstanding balances due on past due accounts.
• Prepared quarterly reporting for delinquent accounts, staff terminations, card activations, card closings, and refunds.

Monitored sales performance and identified areas needing improvement. Coordinated and supervised daily operations of the store, performed interviews of potential hires, onboarded new staff, and motivated team members to meet and exceed productivity goals. Delegated tasks and communicated expected deadlines to team members, supervising task completion. Resolving conflicts between customers, employees, or vendors in a professional manner.

• Implemented merchandising techniques to drive incremental sales growth.
• Analyzed business performance data and forecasted business results for upper management.
• Evaluated individual and team business performance and identified opportunities for improvement.