Amber Basim
Macedonia,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude and providing efficiency. Willingness to take on added responsibilities to meet team goals. Recognized for adaptability and commitment to making meaningful contributions and exceeding organizational goals.
Overview
13
13
years of professional experience
Work History
Background Screening Specialist
National Center For Safety Init. -NBC Sports Next
07.2022 - Current
- Handle various background screening reports and criminal records through TazWorks
- Guarantee daily, weekly and monthly goals are met
- Verify personal information
- Communicate effectively and efficiently to third party vendor regarding information accuracy
- Assist in various other departments when needed
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Quality Control Specialist
National Center For Safety Init. - SportsEngine
06.2019 - 07.2022
- Handle various background screening reports and criminal records through the Legacy System
- Send registrant participation notices to coaches, administrators and sports organizations via email
- Handle registrant concerns and disputes
- Contact courts to verify court records
- Verify personal information
- Collaborated with cross-functional teams to ensure consistent adherence to quality company standards
- Reported problems and concerns to management.
- Reduced customer complaints by thoroughly reviewing documentation and addressing issues proactively
Verifications Specialist
National Center for Safety Initiatives- SportsEngine
01.2019 - 06.2019
- Review and process social security numbers, full legal names and date of births to submit for background screenings
- Provide written responses to departments' incoming emails
- Answer phone inquiries and reply to general information requests with accurate information
- Communicate professionally, effectively, and efficiently with all internal and external stakeholders, customers, and clients
- Prioritized workload efficiently, managing multiple cases simultaneously without compromising on quality or accuracy.
- Participated in regular performance reviews, using constructive feedback as an opportunity for growth and development within my role as a Verification Specialist.
- Maintained a high level of professionalism when interacting with external parties during the verification process.
- Demonstrated excellent attention to detail while handling sensitive client information, ensuring confidentiality at all times.
- Adhered to strict deadlines for completing verifications, ensuring prompt delivery of results to clients.
- Applied problem-solving skills when faced with challenges or discrepancies during the verification process, seeking guidance from supervisors when needed.
Operations Associate
Dick's Sporting Goods
05.2016 - 07.2016
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Followed shipping and receiving procedures for goods and materials.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Managed inventory levels for optimal product availability and reduced waste.
- Ensured professionalism and demonstrated great customer service
Deli Clerk
Marc's Discount Store
12.2013 - 12.2018
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Managed intake and accuracy of orders, inventory and stock
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Offered product samples to customers, generating additional sales through taste-testing.
- Learned other teammates' work tasks to train as backup.
- Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
Camp Counselor
Fungame's Sports Camp
06.2013 - 08.2013
- Worked with children of varying age, interest, skill, and developmental levels.
- Organized and led groups of children safely through variety of camp activities.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Established lasting connections with campers'' families through consistent communication regarding progress and achievements during their time at camp.
- Kept athletic and games equipment and facilities organized and maintained.
- Transported and escorted program participants to and from activities and on field trips.
Cashier, Host, Drive Thru
Chick -Fil -A
06.2012 - 05.2013
- Greeted customers entering restaurant and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Performed cash, card, and check transactions to complete customer purchases.
- Helped customers complete purchases, locate items, and use discounts
- Restocked and organized condiments
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
MBA - with an Emphasis in Sports Business
Grand Canyon University
Phoenix, AZ08.2021
Bachelor of Science - Education in Sports Studies- Sports Management
The University of Akron
Akron, OH05.2018
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Leadership
- Teamwork
- Problem-solving
- Time Management
- Excellent communication
- Decision Making
- Multi-Tasking
- Organizational skills
- Customer relations
- Active listening
- Professionalism
- Customer service
- Professional telephone demeanor
- Microsoft outlook
- Prioritization
Accomplishments
- GEM Award - Received the first ever GEM Awards within my background screening company
- Background Screening Specialist - Ranked one of top 5 processors on the team for the year in 2023. Achieved one of the highest processing numbers.
Practicum - Description
Worked with University of Akron's Sports Information Director to help develop the University of Akron Athletics' Hall of Fame webpage
Professionalassociationsactivities
Sports Management and Coaching Education Club, 09/01/17, 05/01/18
Projects
Sports Marketing Plan, 12/01/17, Developed marketing plan for organization and team including team name, mission statement, demographics and tickets Sponsorship Project, 11/01/17, Developed and created a major league sports team with my fellow group mates for a class project. Collectively decided on which sponsor we wanted to be for that team. Presented potential sponsorship opportunities we would offer our team. Press Release, 11/01/17, Attended University of Akron Football game, took notes and read play by plays of the game. Wrote a 600 word press release and recap of the game for my Sports Media course.
Languages
English
Full Professional
Timeline
Background Screening Specialist
National Center For Safety Init. -NBC Sports Next
07.2022 - Current
Quality Control Specialist
National Center For Safety Init. - SportsEngine
06.2019 - 07.2022
Verifications Specialist
National Center for Safety Initiatives- SportsEngine
01.2019 - 06.2019
Operations Associate
Dick's Sporting Goods
05.2016 - 07.2016
Deli Clerk
Marc's Discount Store
12.2013 - 12.2018
Camp Counselor
Fungame's Sports Camp
06.2013 - 08.2013
Cashier, Host, Drive Thru
Chick -Fil -A
06.2012 - 05.2013
MBA - with an Emphasis in Sports Business
Grand Canyon University
Bachelor of Science - Education in Sports Studies- Sports Management
The University of Akron
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