Danielle Bates
Flintstone,GA
Summary
Dynamic Sales Associate with a proven track record at Premium Retail Services Inc, excelling in upselling and relationship selling. Recognized for delivering exceptional customer experiences and resolving conflicts effectively. Skilled in strategic planning and persuasive communication, driving customer loyalty and repeat business through tailored product guidance and promotional support.
Overview
2
2
years of professional experience
Work History
Sales Associate
Premium Retail Services Inc
02.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Built relationships with customers to encourage repeat business.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Processed returns, exchanges, and refunds per store guidelines.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
Dental
Miller Motte
Chattanooga, TNRidgeland
Rossville, GA05.2019
Skills
- Promotional support
- Retail loss prevention
- Upselling
- Self-checkout assistance
- Sales training
- Professional demeanor
- Conflict resolution
- B2B sales and customer service
- Contract preparation
- Complex Problem-solving
- Relationship selling
- Verbal/written communication
- Task prioritization
- Persuasion techniques
- Strategic planning
- Time management
- Outgoing personality
- Flexible schedule
- Dispute mediation
- Sales development
- Multi-tasking strength
- Product guidance
- Excellent communication skills
Timeline
Sales Associate
Premium Retail Services Inc
02.2024 - Current
Dental
Miller Motte
Ridgeland
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