Danielle Bayer
Ladera Ranch
Summary
Dynamic professional with extensive experience in customer service and training. Proven ability to enhance team performance through effective onboarding and relationship building. Skilled in problem-solving and maintaining high standards in fast-paced environments, ensuring customer satisfaction and operational efficiency. Committed to fostering positive interactions and driving team success.
Overview
13
13
years of professional experience
Work History
SAHM/Child Caregiver
Self
04.2023 - Current
- Managed household operations, including scheduling, budgeting, and logistics.
- Supervised daily activities for children, ensuring safety and engagement.
- Developed individualized care plans to support children's emotional and developmental needs.
- Implemented educational games and activities to promote learning and creativity.
- Maintained a clean, organized environment conducive to child development.
- Monitored behavioral changes, implementing strategies to address challenges positively.
- Organized group outings, enhancing social skills through collaborative play experiences.
Store Trainer/ Cashier
Gelsons
01.2018 - 04.2023
- Developed training programs for new employees, enhancing onboarding experience and knowledge retention.
- Facilitated ongoing training sessions, ensuring staff remained updated on product knowledge and customer service skills.
- Monitored employee performance, providing constructive feedback to improve overall team efficiency and sales effectiveness.
- Collaborated with management to identify training needs and implement strategies that align with company goals.
- Assisted customers with product inquiries, enhancing overall shopping experience and satisfaction.
- Maintained cash register operations, balancing cash drawers accurately at shift end.
- Trained new cashiers on operational procedures and customer service best practices.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Processed customer transactions efficiently, ensuring accuracy and speed at point of sale.
Server
Tapas Flavor of Spain
02.2016 - 01.2018
- Delivered exceptional customer service in fast-paced dining environment.
- Demonstrated strong multitasking skills by managing mutiple tables simultaneously without compromising service quality.
- Collaborated with kitchen staff to coordinate orders and resolve issues promptly.
- Trained new servers on menu items, service standards, and customer engagment techniques.
- Developed strong relationships with regular customers, enhancing loyalty and repeat visits.
- Maintained cleanlines and organization of dining area to enhance guest experience.
- Monitored inventory levels and assisted in ordering supplies to maintain stock availability.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Cashier
Pavilions Grocery Store
04.2013 - 02.2016
- Greeted customers entering store and responded promptly to customer needs.
- Operate cash registers, scanners, and POS systems.
- Handle customer inquiries, complaints, and product questions.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Monitored inventory levels at checkout, alerting management of low stock items for timely replenishment.
- Collaborated with management to develop promotional displays that increased sales at the register.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Follow company policies regarding cash handling and loss prevention.
Education
Saddleback College
Mission Viejo, CACapistrano Valley High School
Mission Viejo, CASkills
- Customer Service
- Analytical and critical thinking
- Written and verbal communication
- Relationship building
- Problem- solving and decision- making
- Conflict resolution
- Strong attention to detail
- Multitasking abilities
- Active listening
- Reliability and ability to work independently or in a team
- Empathy and understanding
- Organizational skills
- Working well in diverse teams
- Time management in busy environment
- Ability to work in high pressure or fast- paced environment
Timeline
SAHM/Child Caregiver
Self
04.2023 - Current
Store Trainer/ Cashier
Gelsons
01.2018 - 04.2023
Server
Tapas Flavor of Spain
02.2016 - 01.2018
Cashier
Pavilions Grocery Store
04.2013 - 02.2016
Saddleback College
Capistrano Valley High School