Danielle Belin
Charlotte,NC
Summary
Detail-oriented banking professional with extensive experience investigating complex customer complaints, analyzing account activity, identifying risk, and resolving escalated issues in compliance with banking policies and regulatory standards. Strong background in root cause analysis, case research, remediation, and cross-functional collaboration. Skilled at detecting red flags, reviewing sensitive financial matters, and supporting fraud prevention efforts through thorough documentation, sound judgment, and timely resolution. Prepared to leverage investigative and analytical experience in a fraud-focused role.
Overview
10
10
years of professional experience
Work History
Senior Escalation Specialist Wells Fargo Enterpris
Wells Fargo
Charlotte, NC
01.2019 - 03.2026
- Investigated complex customer complaints involving bank products, account activity, servicing concerns, and potential financial risk.
- Reviewed customer accounts and case details to identify irregularities, concerns, and possible fraud-related red flags.
- Collaborated with internal business partners to research transactions, resolve issues, and support accurate case outcomes.
- Identified potential risk exposure and ensured appropriate action was taken to minimize loss and protect the bank and customer.
- Applied strong analytical and critical thinking skills to determine root cause and recommend corrective action.
- Managed a high-volume case portfolio while meeting service level agreements and maintaining quality standards.
- Interpreted and applied banking policies, procedures, and regulatory requirements during investigations.
- Documented findings clearly and thoroughly to support case resolution and escalation decisions.
- Worked independently with urgency and sound judgment in handling sensitive and time-sensitive matters.
- Identified process improvement opportunities to strengthen controls and improve customer experience.
Research Remediation Analyst Wells Fargo Enterpris
Wells Fargo
Charlotte, NC
04.2016 - 01.2019
- Analyzed complaint data and customer account activity to identify trends, recurring issues, and underlying causes.
- Conducted detailed research on complex customer concerns, including issues related to service, online banking, and deposit products.
- Supported remediation efforts by evaluating cases against regulatory requirements, internal policy, and risk considerations.
- Partnered with cross-functional teams to resolve complaints and ensure accurate, timely outcomes.
- Performed root cause analysis to identify breakdowns, recommend solutions, and reduce repeat issues.
- Reviewed matters received from consumer protection agencies and financial regulators with attention to compliance and risk.
- Maintained detailed and accurate records of case findings, actions taken, and final resolutions.
- Helped strengthen operational effectiveness by identifying trends and opportunities for process improvement.
Education
Bachelor of Science - Business
University Phoenix
Phoenix, AZHigh School Diploma -
Western Branch High School
Chesapeake, VA06.1999
Skills
- Fraud review and case investigation
- Root cause analysis
- Risk identification and mitigation
- Complaint and escalation management
- Banking regulations and compliance
- Transaction and account research
- Cross-functional collaboration
- Customer issue resolution
- De-escalation techniques
- Documentation and case management
- Critical thinking and problem-solving
- Time management and prioritization
Timeline
Senior Escalation Specialist Wells Fargo Enterpris
Wells Fargo
01.2019 - 03.2026
Research Remediation Analyst Wells Fargo Enterpris
Wells Fargo
04.2016 - 01.2019
Bachelor of Science - Business
University Phoenix
High School Diploma -
Western Branch High School