DANIELLE BELIN
Charlotte,NC
Summary
Proficient in multitasking and managing priorities to deliver timely resolutions. Recognized for strong analytical skills and comprehensive knowledge of banking policies and procedures. Ready to leverage expertise to drive improvements in customer service and operational efficiency.
Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and determination.
Overview
10
10
years of professional experience
Work History
Senior Escalation Specialist
WELLS FARGO ENTERPRISE COMPLAINTS MANAGEMENT OFFICE
Charlotte, NC
01.2019 - 03.2026
- Strong analytical, communication and interpersonal skills.
- Collaborate with multiple lines of business with in the bank to research and resolve complex issue. environment.
- Identify potential risk and ensure proper actions are taken to mitigate them.
- Managed time efficiently in order to adhere to service level agreements.
- Act with a sense of urgency and drive execution to meet service level agreements
- Developed and maintain a through understanding of banking regulations ensure
- Identify ares of improvement to make recommendations for process improvement
- Worked independently on assigned customer portolio
Research Remediation Analyst
WELLS FARGO-ENTERPRISE COMPLAINTS MANAGEMENT OFFICE
Charlotte, NC
04.2016 - 01.2019
- Analyzed complaint data to identify trends and root causes for remediation efforts.
- Developed remediation strategies based on regulatory requirements and organizational policies.
- Collaborated with cross-functional teams to ensure effective resolution of customer complaints.
- Researched and resolved complex client concerns and determine root cause analysis
- Possess knowledge of Corporate Complaint Policy when responding to regulatory compilations about service, online, deposit products that were received from consumer protection agencies and financial regulators.
Education
High School Diploma -
Western Branch High School
Chesapeake, VABachelor of Science - Business
University of Phoenix
Phoenix, AZ08-2028
Skills
- Proven proficiency in managing client problem resolution
- De-escalation techniques
- Root cause analysis
- Comprehensive knowledge of Banking products, services, and policy
- Demonstrate ability to apply critical thinking skills to resolve queries and escalation
- Ability to multi-task and manage priorities effectively
- Experience or working knowledge of Products in deposit banking, credit, retail and business
Timeline
Senior Escalation Specialist
WELLS FARGO ENTERPRISE COMPLAINTS MANAGEMENT OFFICE
01.2019 - 03.2026
Research Remediation Analyst
WELLS FARGO-ENTERPRISE COMPLAINTS MANAGEMENT OFFICE
04.2016 - 01.2019
High School Diploma -
Western Branch High School
Bachelor of Science - Business
University of Phoenix