Nicole Zuniga
Kannapolis
Summary
Personable and dependable customer service professional with over 10 years of experience in retail and in-person service roles as well as over 2 years of experience in a security role. Known for quickly learning new systems, skills, and job functions with minimal supervision. Adaptable and eager to take on new challenges, with a proven ability to thrive in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Amazon Delivery Associate
CMJ Logistics
2025.08 - Current
- Operated delivery vehicles ensuring timely and safe transport of goods.
- Managed inventory tracking using logistics software to optimize delivery routes.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Coordinated with warehouse teams to streamline loading and unloading processes.
POLICE TELECOMMUNICATOR
Mooresville Police Department
2025.01 - 2025.07
- Provided exceptional communication support during emergency and non-emergency calls, ensuring accurate information relayed to officers for timely responses.
- Managed high-volume call traffic, achieving efficient dispatching that enhanced response times and improved community safety.
- Coordinated with law enforcement and emergency services, fostering teamwork that resulted in seamless operations during critical incidents.
ASSETS PROTECTION
Target
2023.08 - 2025.01
- Monitored video systems in order to investigate potential theft in order to identify and mitigate potential product shortages.
- Responded to all emergency and safety incidents on the stores property.
- Collaborated with team to enhance safety protocols, ensuring a secure shopping environment.
- Analyzed incident reports, implementing solutions for improved asset protection.
- Trained staff on loss prevention and safety techniques.
RECEIVING & LOGISTICS
Target
2014.06 - 2023.08
- Coordinated logistics operations, achieving timely deliveries and improved customer satisfaction.
- Loaded and prepped trailers to be shipped back to the distribution center.
- Fulfilled, packed and shipped online customer orders.
- Collaborated with teams to streamline operations, fostering a supportive work environment.
BARISTA
Dunkin Donuts
2015.03 - 2016.06
- Delivered exceptional customer service, enhancing client loyalty and driving repeat business in a fast-paced environment.
- Collaborated with team members to maintain a clean and organized workspace, promoting a positive atmosphere for customers and staff.
- Executed daily cash handling and reconciliation processes, maintaining financial accuracy and adherence to company policies.
CASHIER
Anna's Linens
2013.06 - 2014.06
- Handled cash transactions efficiently, enhancing customer satisfaction through speedy service.
- Resolved customer inquiries, improving overall store experience and fostering repeat business.
- Stocked shelves with new merchandise and maintained store cleanliness in order to enhance the customer shopping experience.
Education
General Education -
A.L. Brown High School
Kannapolis, NC06.2013
Skills
- Crisis Management
- Surveillance Monitoring
- Conflict Resolution
- Public Safety
- Customer Service
- Time Management
- Problem Solving
- Adaptability
- Active Listening
Certification
- Telecommunicator Certification Course, North Carolina Sheriff's Education and Training Standards Commission - 50 Contact Hours
Timeline
Amazon Delivery Associate
CMJ Logistics
2025.08 - Current
POLICE TELECOMMUNICATOR
Mooresville Police Department
2025.01 - 2025.07
ASSETS PROTECTION
Target
2023.08 - 2025.01
BARISTA
Dunkin Donuts
2015.03 - 2016.06
RECEIVING & LOGISTICS
Target
2014.06 - 2023.08
CASHIER
Anna's Linens
2013.06 - 2014.06
General Education -
A.L. Brown High School