DANIELLE BEST
LOUISVILLE,KY
Summary
Senior professional seeking a challenging position in a company that allows me to utilize my degree, skills, knowledge, and experience to accomplish a common mission with the company. Committed career seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Probation Officer
Department of Corrections
Louisville, KY
06.2023 - 12.2023
- Supervised cases referred to our office by District court.
- Worked in collaboration with offenders to fully participate in rehabilitation planning.
- Arrested and transported probationers and parolees in violation to ensure compliance with court protocol.
- Provided emotional support to offenders struggling with addiction or other personal issues.
- Monitored offenders' activities regarding fulfillment of court ordered requirements.
- Provided guidance and support to probationers on issues related to substance abuse, mental health, education, and job training.
- Coordinated transportation arrangements for offenders attending counseling sessions or court appearances.
- Developed case management plans for offenders, including referrals to community resources and services.
- Assisted with case completion by conducting office, home and employment visits to ensure adherence to legal requirements.
- Answered phone calls concerning clients, handled complaints and responded to requests for information.
- Assessed risk levels for each offender by evaluating factors such as prior criminal history and personal characteristics.
- Enforced sanctions against those who fail to meet established requirements or goals set forth by the court.
- Referred offenders to appropriate community agencies to complete services in compliance with court orders.
- Administered regular drug and alcohol tests and completed DNA indexing for felony offenders.
- Educated clients about applicable laws and regulations governing their behavior while on probation.
- Created, organized and maintained files, case notes and electronic databases.
- Investigated alleged violations of probationary orders reported by police officers or victims.
- Participated in probable cause and revocation hearings to stay informed of relevant legal processes.
- Prioritized and organized tasks to efficiently accomplish service goals.
Clerk
U.S. Census Bureau
Jeffersonville, IN
03.2020 - 12.2023
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Organized and maintained filing systems for confidential documents.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Supported office clerical functions using word processing and other software, email and office machines.
- Verified accuracy of all paperwork prior to submission for processing.
- Copied, sorted and filed records of office activities and business transactions.
- Troubleshot office equipment, computer hardware and software issues.
- Utilized computer software programs to create reports, labels, forms.
Property Manager
Winterwood, Inc.
Louisville, KY
03.2022 - 10.2022
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Managed and oversaw operations, maintenance and administration of properties.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Completed lease applications and verifications, notifying prospects of results.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Prepared detailed budgets and financial reports for properties.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Compiled and conveyed operational and financial data to regional manager.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Facilitated tenant paperwork processing and verification.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Collected monthly assessments, rental fees, deposits and payments.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Built relationships with service vendors and submitted associated billing statements.
- Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
- Processed evictions when necessary in accordance with state laws and procedures.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Court Designated Worker
Family & Juvenile Services
Louisville, KY
03.2020 - 03.2021
- Counseled individuals on life skills such as budgeting or job searching techniques.
- Coordinated referrals to community resource programs to provide additional and specialized support for youth.
- Advised clients on the legal system, including options available to them within that system.
- Educated clients on their rights under the law and how those rights apply in court proceedings.
- Directed activities to foster social and emotional development for at-risk youth.
- Used calm, positive, and encouraging approach with youth.
- Provided referrals for additional resources such as housing or employment assistance.
- Interviewed clients individually and in family groups to determine services to best address specific needs.
- Prepared petitions, complaints and subpoenas for abuse cases presented in court.
- Maintained accurate records and documented client data in company databases.
- Provided crisis intervention, case management, and advocacy services to clients.
- Achieved established program plan goals by developing and maintaining effective working relationships with staff, court officials, and educators.
- Participated in interagency meetings concerning the development of policies related to court ordered services.
- Worked with law enforcement and local child advocacy centers to conduct forensic interviews for abused children.
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
- Cultivated relationships with probation officers, judges, attorneys, and other court personnel to ensure continuity of care across systems.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Collaborated with social workers, psychologists, psychiatrists, and other professionals involved in providing treatment services.
- Actively participated in team meetings designed to review cases or discuss new strategies for working with clients.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Car Transporter
Hertz Corporation
Louisville, KY
05.2019 - 03.2020
- Safely moves vehicles between airports and off-airport locations
- Provided exceptional customer service at each pickup and delivery location by answering questions and addressing concerns promptly and courteously.
- Inspected vehicle for damage prior to loading and reported any issues to supervisor.
- Reported any mechanical issues or malfunctions immediately upon discovery.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintain courteous and professional behavior and appearance
- Follow all company safety policies and procedures and protect company assets
- Ability to work with minimal supervision while maintaining high energy.
- Adhered strictly to safety regulations in order to avoid accidents and injury while driving car transporter.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
- Delivered vehicles safely and efficiently while adhering to delivery deadlines.
- Completed transfers at hubs and final destinations to keep routes on schedule.
Resident Monitor
Dismas Charities
Louisville, KY
07.2017 - 04.2019
- Monitors the custody, security, and control of Federal/State Residents
- Monitor maintenance and the sanitation of the facility
- Assist with managing program services
- Monitors facility while maintaining working knowledge of policies and procedures
- Transport residents to medical specific medical facilities
- Implement Fire, Severe Weather, Active Shooter, and Bomb threat drills as part of facility safety, training and evacuation procedures.
- Conducted regular rounds to keep residents and areas safe and secure.
- Educated staff on proper protocols related to resident care and facility operations.
- Interfaced with residents to address and resolve complaints or grievances.
- Ensured compliance with applicable laws, regulations and agency policies.
- Completed required documentation on resident behaviors, movements and incidents.
- Monitored building entrances, exits and common areas to ensure safety of residents and the secured facility.
- Provided crisis intervention services when needed in order to de-escalate potential volatile situations.
- Monitored security systems to maintain safety of residents and personnel on-site.
- Provided guidance and support to residents in order to help them transition back into society.
- Ensured compliance with all applicable laws, regulations, codes and standards related to Halfway House operations.
- Identified any violations of policy or procedure by staff or residents and took corrective action as necessary.
- Responded promptly to emergencies involving staff or residents and coordinated appropriate responses.
- Understood and followed oral and written directions.
Education
Bachelor of Science - Criminal Justice
University of Louisville
Louisville, KY12-2018
Associate of Arts -
Jefferson Community College
Louisville, KY05-2014
Associate of Science -
Jefferson Community And Technical College
Louisville, KY05-2014
Skills
- Microsoft Office-Word
- Excel
- Outlook
- Google Drive
- Power Point
- Firearm Basic Training
- Trained in Defensive Tactics
- Court Procedures
- Court Report Documentation
- Corrections Experience
- Case Management
- Weapons Training
- Security Checks
- First Aid and CPR Certified
- PPE Use
Qualifications Summary
- Extensive knowledge of principles and practices of property management of applicable federal, state, and local laws and regulations.
- Strong ability to negotiate, develop, and prepare property agreements.
- Skilled at communicating effectively, assigning and supervising the work of others.
- Consistent above average reviews.
- Solid organizational and time management skills.
Affiliations
- Fraternity Liaison
- Professional Women's Full Tackle Football Player
- Familiar with 10 codes for radio communication
Certification
- Basic Life Support (CPR & AED)
- Heartsaver First Aid
- Concealed Deadly Weapons License
- Firearm Qualifications (9mm Glock 19, 40 cal. Glock 23, 12 gauge shotgun & 37/40 MM Launcher)
- Certificate of Competency in the use of Oleoresin Capsicum (Level 1 Contamination)
References
References available upon request.
Timeline
Probation Officer
Department of Corrections
06.2023 - 12.2023
Property Manager
Winterwood, Inc.
03.2022 - 10.2022
Clerk
U.S. Census Bureau
03.2020 - 12.2023
Court Designated Worker
Family & Juvenile Services
03.2020 - 03.2021
Car Transporter
Hertz Corporation
05.2019 - 03.2020
Resident Monitor
Dismas Charities
07.2017 - 04.2019
Bachelor of Science - Criminal Justice
University of Louisville
Associate of Arts -
Jefferson Community College
Associate of Science -
Jefferson Community And Technical College